All Categories
Your Cart

Quality of customer service - Online Training

Quality of customer service  - Online Training
Quality of customer service - Online Training

The cost of a course changes depending on the venue

Objectives

  • To identify the shape of the new organizational pyramid in contemporary administrative thought and to recognize that the client comes in the presidency of this pyramid
  • The realization that the customer desires, needs and expectations - is the real manager of the company and all the different administrative levels in the company working under his chair to meet his needs and satisfy his desires
  • Identify different types of customers or reviewers and understand their behavior and identify keys to earn and deal with them
  • Recognize the importance of customer care and the benefits of supporting relationships with them and providing participants with customer care.
  • Provide participants with the behavioral skills necessary to effectively deal with customers
  • Identify the concept, characteristics and types of services - and provide participants with some systems for selling services.
  • Training in outstanding service management techniques and skills
  • Train participants on the style of moments of honesty in dealing with customers
  • Providing a set of closing tips represents a working guide in dealing effectively with clients.

Who Should Attend?

  • Team leaders and supervisors
  • Directors and Heads of Departments
  • Executives
  • Employees of the administrative sector
  • Secretary and office supervisors
  • Team leaders and professionals

  Seminar Outline

    DAY 1

  • Who runs the business?
  • The organizational pyramid in contemporary thought
  • Customer concept
  • Evolution of customer interest
  • The client runs the company
  • How to connect between the client and the company
  • Learning from successful companies
  •  

    DAY 2

  • Customer patterns and behaviors
  • The importance of the customer
  • Lab the importance of customers and how to deal with them
  • Exercise Why you differ with customers
  • You're the reason
  • Laboratory of Mutual Recognition
  • How to see yourself as a service provider
  • How to respond to service seekers
  • How to deal with an angry client?

 

    DAY 3

  • The importance and methods of dealing with customers
  • What is excellence in customer service
  • Why we should pay attention to customers
  • What do customers want?
  • What motivates the client to deal with a particular company?
  • A love exercise for your client is what you love for yourself
  • Exercise I will not go back to you
  • Our Constitution in dealing with customers
  • Vision, perceptions and values of Ford
  • How to strengthen our relationships with customers
  • Survey of the climate of excellence
  • Investigate your personality keys
  • .
     

    DAY 4

  • Behavioral skills to deal with customers
  • The concept of effective communication
  • Survey of the art of listening
  • Feed summary in customer communication
  • Effective personal communication survey
  •  

    DAY 5

  • Comparative measurement for quality improvement
  • What is comparative measurement?
  • Internal Comparative Measurement
  • Comparative comparative measurement
  • Functional Comparative Measurement
  • Comprehensive comparative measurement
  • Comparative measurement stages
  • Seven tools to improve quality

Accreditation