Two contractors can face the exact same delay on site — one walks away with a fair extension of time and payment, the other absorbs the loss and argues about it for months. The difference almost always comes down to how well the claim was managed from the moment the disruption happened. This training course builds that end-to-end capability: spotting entitlement early, documenting it properly, and presenting a claim that holds up when it's challenged.

Participants learn to distinguish delay from disruption, assess entitlement to extensions of time across different contract forms, and keep the site records and correspondence trail that make or break a claim later. Rather than treating claims as paperwork produced after the fact, the course builds the discipline of capturing evidence as the project happens, so preparation becomes structured rather than reactive.

Delivered by Arab British Fellowship Training Academy through its Winning Construction Claims: Delay, Disruption and Entitlement Management Training Course, this programme strengthens claims capability across project, commercial, and contract teams.

By the end of this training course, participants will be able to:

• Identify the common causes and types of construction claims early enough to act on them
• Recognize and evaluate delay claims, including concurrent delay and critical path impact
• Distinguish disruption from delay and quantify its effect on productivity, cost and time
• Determine entitlement to extensions of time under different contract forms
• Build a documentation trail — site records, correspondence and programme data — that supports a claim before it is even raised
• Apply structured methods for claims preparation, cause-and-effect linkage and substantiation
• Respond effectively to claims received from other parties
• Reduce claims exposure through proactive project and contract management

Who Should Attend

• Contract managers and contract administrators
• Claims consultants and commercial managers
• Project and construction managers involved in claims and disputes
• Quantity surveyors responsible for claims valuation
• Planning engineers supporting delay and disruption analysis
• Consultants and client-side teams managing incoming and outgoing claims

Module 1: The Anatomy of a Construction Claim

• Common causes and categories of construction claims
• The lifecycle of a claim from entitlement to settlement
• Roles and responsibilities in claims management

Module 2: Delay and Extension of Time — Entitlement in Practice

• Identifying causes of delay and their contractual basis
• Concurrent delay and critical path considerations
• Grounds, notice requirements and time-bar provisions for extension of time
• Preparing, assessing and granting extension of time claims

Module 3: Disruption: The Claim Everyone Forgets

• Understanding disruption versus delay
• Methods for quantifying loss of productivity
• Evidencing disruption claims effectively

Module 4: Building the Documentation Trail

• Record-keeping practices that support claims
• Site records, correspondence, and programme documentation
• Building a documentation trail from project start

Module 5: Preparing and Presenting the Claim

• Structuring a well-substantiated claim
• Cause-and-effect linkage and quantification of loss
• Presenting and negotiating claims with the other party

Module 6: Practical Application

• Case studies in delay, disruption, and claims management
• Common pitfalls that weaken a claim