Most people get promoted into management because they were good at their previous job, not because anyone taught them how to manage people. This Training Course from Arab British Fellowship Training Academy, part of Human Resources Training Courses, fills that gap with the practical HR Skills for Line Managers and supervisors need for the parts of the job nobody explains upfront — performance conversations, conflict, and day-to-day people management.

Instead of abstract leadership theory, the course works through situations managers face constantly: giving feedback that actually lands, handling a complaint before it escalates, and motivating a team member who's clearly checked out. It builds employee relations judgement, coaching technique, and enough working knowledge of HR policy to know when to handle something directly and when to escalate.

• Handle performance conversations — good and difficult — with confidence.
• Apply coaching employees techniques instead of just giving instructions.
• Recognise and manage employee relations issues before they escalate.
• Apply consistent, fair HR practice within day-to-day management decisions.
• Build genuine leadership presence with a team, not just authority.
• Improve motivation and engagement in teams that feel disengaged.
• Know when to resolve an issue directly and when to bring in HR.
• Apply core people management skills consistently across the team.

Target Audience

• Line Managers and First-Line Managers
• Supervisors and Team Supervisors
• Department and Middle Managers
• Team Leaders
• Operations and Business Unit Managers
• Project Managers with people-management responsibilities
• Newly Appointed Managers and Supervisors
• Professionals transitioning into management roles

Module 1: Performance Conversations That Actually Work

• Setting clear objectives and performance standards
• Conducting regular check-ins, not just annual reviews
• Giving feedback that changes behaviour
• Managing underperformance with a fair, documented process

Module 2: Coaching Instead of Just Instructing

• Coaching versus directing — knowing which one the moment needs
• Asking questions that build ownership
• Active listening and developmental feedback
• Spotting development needs before they become problems

Module 3: Employee Relations and Difficult Conversations

• Building relationships that make hard conversations easier
• Handling complaints and concerns early
• Managing workplace disagreements between team members
• Knowing when to escalate to HR — and how to do it well

Module 4: Motivation, Engagement, and Disengagement

• Understanding what actually motivates different people
• Recognising early signs of disengagement
• Delegation and task allocation that builds trust
• Supporting wellbeing without overstepping professional boundaries

Module 5: Leading a Team, Not Just Managing Tasks

• Leadership styles and matching them to the situation
• Building trust and credibility as a new or experienced manager
• Team communication and collaboration
• Leading diverse teams fairly and effectively

Module 6: Applying HR Skills in Daily Management

• Applying HR policy consistently, not case by case
• Working effectively with the HR department
• Documenting people decisions properly
• Building a personal action plan for managing people better