A single underperforming contractor can delay a maintenance shutdown, blow a technical project's budget, or create a serious safety gap — which is why organisations increasingly treat contractor management as a core project skill rather than an administrative afterthought. This Contractor Performance Management Training Course gives participants a practical framework for selecting, monitoring, and holding contractors accountable across the life of a maintenance or technical project.

Participants work through the full contractor relationship: setting the right criteria before a contract is signed, tracking performance and safety compliance while work is underway, managing the risks and disputes that inevitably arise, and closing out contracts in a way that captures lessons for future projects. The result is a set of practical tools for protecting project outcomes, budgets, and safety standards.

Who Should Attend?

• Maintenance and project managers overseeing contractor-delivered technical work.
• Procurement, contract administration, and facility management professionals.
• Health, Safety, and Environment (HSE) specialists working alongside contractors.
• Engineers and supervisors who coordinate day-to-day contractor activity on site.

Knowledge and Benefits:

By the end of the programme, participants will be able to:

• Select the right contractors for a project and build contracts that reflect organisational goals.
• Monitor contractor performance and enforce compliance with safety and quality standards.
• Identify, manage, and mitigate the risks associated with contractor-delivered work.
• Resolve contract disputes professionally while keeping projects on track.
• Apply the fundamentals of contractor management across maintenance and technical projects.
• Build communication and collaboration practices that keep contractor relationships productive.

Module 1: Contractor Selection and Prequalification

• Criteria for selecting the right contractors for the project.
• Prequalification process and due diligence.
• Evaluating contractor capabilities and compliance with industry standards.

Module 2: Building Contracts That Protect the Project

• Key elements of effective contracts, scope, deliverables, and performance expectations.
• Contract types and their implications (fixed price, cost-plus, time & material).
• Key challenges in contractor management and legal considerations in contractor engagement.

Module 3: Monitoring Performance and Enforcing Quality

• Setting Key Performance Indicators (KPIs) for contractors.
• Regular performance evaluation and audits.
• Ensuring quality assurance and adherence to project specifications.

Module 4: Managing Contractor Risk

• Identifying and mitigating risks associated with contractor activities.
• Contingency planning and emergency response measures.
• Regulatory considerations tied to contractor risk exposure.

Module 5: Safety, HSE, and Compliance

• Health, Safety, and Environment (HSE) requirements for contractors.
• Ensuring adherence to workplace safety standards.
• Training and supervision of contractors for safety compliance.

Module 6: Communication and Conflict Resolution

• Effective communication strategies with contractors and encouraging collaboration.
• Common sources of contract disputes and resolution strategies.
• Negotiating fair solutions and avoiding litigation.

Module 7: Project Closeout and Contractor Evaluation

• Conducting final inspections and performance reviews.
• Documenting lessons learned for future contractor engagements.
• Ensuring proper contract closure and payment processes.