Contractor Performance Management Training Course for Maintenance and Technical Projects
1Summary
A single underperforming contractor can delay a maintenance shutdown, blow a technical project's budget, or create a serious safety gap — which is why organisations increasingly treat contractor management as a core project skill rather than an administrative afterthought. This Contractor Performance Management Training Course gives participants a practical framework for selecting, monitoring, and holding contractors accountable across the life of a maintenance or technical project.
Participants work through the full contractor relationship: setting the right criteria before a contract is signed, tracking performance and safety compliance while work is underway, managing the risks and disputes that inevitably arise, and closing out contracts in a way that captures lessons for future projects. The result is a set of practical tools for protecting project outcomes, budgets, and safety standards.
2Objectives and target group
Who Should Attend?
- Maintenance and project managers overseeing contractor-delivered technical work.
- Procurement, contract administration, and facility management professionals.
- Health, Safety, and Environment (HSE) specialists working alongside contractors.
- Engineers and supervisors who coordinate day-to-day contractor activity on site.
Knowledge and Benefits:
By the end of the programme, participants will be able to:
- Select the right contractors for a project and build contracts that reflect organisational goals.
- Monitor contractor performance and enforce compliance with safety and quality standards.
- Identify, manage, and mitigate the risks associated with contractor-delivered work.
- Resolve contract disputes professionally while keeping projects on track.
- Apply the fundamentals of contractor management across maintenance and technical projects.
- Build communication and collaboration practices that keep contractor relationships productive.
3Course Content
Module 1: Contractor Selection and Prequalification
- Criteria for selecting the right contractors for the project.
- Prequalification process and due diligence.
- Evaluating contractor capabilities and compliance with industry standards.
Module 2: Building Contracts That Protect the Project
- Key elements of effective contracts, scope, deliverables, and performance expectations.
- Contract types and their implications (fixed price, cost-plus, time & material).
- Key challenges in contractor management and legal considerations in contractor engagement.
Module 3: Monitoring Performance and Enforcing Quality
- Setting Key Performance Indicators (KPIs) for contractors.
- Regular performance evaluation and audits.
- Ensuring quality assurance and adherence to project specifications.
Module 4: Managing Contractor Risk
- Identifying and mitigating risks associated with contractor activities.
- Contingency planning and emergency response measures.
- Regulatory considerations tied to contractor risk exposure.
Module 5: Safety, HSE, and Compliance
- Health, Safety, and Environment (HSE) requirements for contractors.
- Ensuring adherence to workplace safety standards.
- Training and supervision of contractors for safety compliance.
Module 6: Communication and Conflict Resolution
- Effective communication strategies with contractors and encouraging collaboration.
- Common sources of contract disputes and resolution strategies.
- Negotiating fair solutions and avoiding litigation.
Module 7: Project Closeout and Contractor Evaluation
- Conducting final inspections and performance reviews.
- Documenting lessons learned for future contractor engagements.
- Ensuring proper contract closure and payment processes.