The best executive assistants aren't just organised — they're the reason a busy office doesn't fall apart. A missed call, a badly formatted letter, or a meeting nobody prepared for can cost more time than the task itself would have taken, which is why secretarial work sits much closer to the centre of an organisation's efficiency than most job titles suggest.

This training course from the Arab British Fellowship Training Academy builds that competence from the ground up: organising office work and time, managing correspondence, calls, meetings, and travel, writing and documenting with precision, communicating across every level of the organisation, and using modern technology securely — all the way through to the leadership skills that turn a secretary into a trusted right hand.

Who Should Attend?

• All employees working in secretarial and office administration.
• Secretarial managers and assistants.
• Employees looking to enhance their skills in organising office work.
• Anyone aiming to build advanced administrative skills for the workplace.

By the End of the Course, You Will Be Able To:

• Organise office work, correspondence, and time using proven methods.
• Prepare and manage meetings, appointments, and travel professionally.
• Write and document correspondence and reports with clarity and accuracy.
• Communicate effectively with managers, colleagues, and external partners.
• Use modern technology securely to strengthen administrative performance.

• Module 1: The Secretary's Role, Redefined

  • The shift from traditional to modern administrative secretarial roles.
  • Core responsibilities and how the role supports executive teams and organisational goals.
  • Why secretarial work sits close to the centre of an organisation's productivity.

• Module 2: Running an Organised Office

  • Organising files, documents, and workspace for maximum efficiency.
  • Time management techniques and setting daily priorities.
  • Using digital calendars and task apps to build weekly and monthly work plans.

• Module 3: Managing Correspondence and Calls

  • Handling email and postal correspondence efficiently and professionally.
  • Managing incoming and outgoing calls and documenting important ones.
  • Formatting documents and correspondence consistently using standard office software.

• Module 4: Meetings, Appointments, and Travel

  • Preparing agendas, invitations, and objectives for internal and external meetings.
  • Keeping meetings on track, taking notes, and following up on minutes.
  • Coordinating executives' calendars, appointments, and travel arrangements.

• Module 5: Writing and Documentation That Holds Up

  • Writing clear, precise official correspondence and reports.
  • Archiving and retrieving documents securely using digital systems.
  • Developing a stronger, more professional personal writing style.

• Module 6: Communicating Across the Organisation

  • Active listening and expressing ideas clearly in day-to-day interactions.
  • Communicating effectively with executives and colleagues of different styles.
  • Handling correspondence and calls with clients and external partners professionally.

• Module 7: Technology and Information Security

  • Office software, email management, and digital collaboration tools.
  • Virtual meeting platforms and cloud storage for modern secretarial work.
  • Protecting information privacy and managing digital files securely.

• Module 8: Growing Into Leadership

  • Staying organised and professional under pressure and tight deadlines.
  • Leading without formal authority and managing secretarial teams.
  • Building a personal development plan through ongoing training and certification.