Whether the person in front of you is a patient, a colleague, or a visitor filling out paperwork, the same principle applies: preventing an error is always better than fixing one later. This course from the Arab British Fellowship Training Academy develops care skills for reviewers and patients, built for doctors, nurses, staff, and anyone else who has direct contact with patients and carries a genuine sense of responsibility toward them.

The programme centres attention on both internal and external customers — the service or product itself — and often calls for real changes to existing administrative and regulatory practice. It leans on administrative evaluation using statistical methods applied to the medical service or product, and on the functions responsible for improving performance and quality. The underlying goal is to align a product or service's features with specific, defined needs, treating skills development as a form of management development that demands administrative, professional, technical, and social commitment from everyone involved in the quality-improvement process — because sustaining continuous improvement toward a genuine quality management system depends on every single person doing their part.

Who Should Attend:

• Doctors, nurses, and community pharmacists.
• Reception and patient-services staff, and scientists working in medical centres.

How You Will Benefit:

• Discover the different sources and multiple means available for developing care skills.
• Understand why hospital management matters so much in driving intensive efforts to improve and develop healthcare services.
• See the role that developing care skills plays in delivering valuable health services and building an environment that supports continuous development with health human resources fully involved.
• Learn how to encourage teamwork and push activities that make the best use of available resources while reducing complaints.
• Apply patient care skills to healthcare development, using a fresh way of identifying beneficiary needs and responding to what service providers actually want.

Module 1: Setting the Goal — Why Patient Care Skills Matter

• Core objectives behind developing patient and reviewer care skills.
• The foundations and guiding principles that shape this development.

Module 2: The Process — Steps to Building Real Care Skills

• The practical steps involved in developing care skills, from assessment to application.

Module 3: Making It Work — Mechanisms and Procedures

• The mechanisms and procedures used day to day to embed better care skills across a medical team.

Module 4: Working Within Real-World Constraints

• The factors and constraints that shape how care-skills development actually plays out on the ground.