Two companies can sell an identical product at the same price, yet one keeps its customers coming back while the other loses them to a competitor. The difference is often not the product at all — it is how reliably the logistics behind it delivers, and how much value that reliability adds along the way.

This course, delivered by the Arab British Fellowship Training Academy, unpacks that connection: what added value actually means in a production and supply context, how logistics functions — inventory, supply chains, materials management, risk handling — feed into it, and how a logistics team can be managed deliberately to raise both customer satisfaction and the value a company captures from its own operations.

What You'll Be Able to Do After This Course:

• Advise on short- and long-term maintenance-related logistics activities.
• Contribute directly to a company's competitive position through logistics performance.
• Use logistics operations to build customer value in line with service-quality and cost targets.
• Work with past, current, and projected data to guide logistics decisions.
• Track logistics service plans to protect service quality while controlling cost.
• Take direct oversight of a company's materials purchasing.

Who Should Attend:

• Logistics managers, executive coordinators, and materials managers.
• Warehouse managers, supervisors, and staff.
• Directors, owners, and general managers of commercial and industrial companies.
• Internal audit and financial control staff.
• Anyone building a career in logistics or financial auditing.

Module 1: The Business Case for Logistics

• The concept, definition, and basics of logistics
• Types of logistics
• Supply and support processes defined
• Why the logistics function exists in modern enterprises

Module 2: Added Value — What It Is and Where It Comes From

• The concept of added value and why it matters
• How added value contributes to raising company profits
• The link between logistics performance and value creation

Module 3: Turning Logistics Into Customer Satisfaction

• Achieving customer satisfaction through better use of logistics management
• Customer relationship management fundamentals
• Understanding buying behavior and analyzing customer value

Module 4: Keeping the Engine Running — Inventory and Materials

• Inventory definition, types, and timing
• Regulatory procedures for inventory and inventory reports
• Materials management: overview, importance, planning, and effective control

Module 5: Managing the Chain

• Supply chain management fundamentals
• How logistics services management relates to a company's overall growth

Training Format

• Group training
• Individual training
• Field training
• Theoretical training in the Academy's dedicated halls

Course Dates and Venues

• Courses run in Egypt, Jordan, Malaysia, Turkey, the UK, France, Italy, Germany, Sweden, Austria, and Denmark, in addition to Australia and the United States, at a time and place that fits your schedule.

What You Receive

• An accredited certificate from the Arab British Fellowship Training Academy upon completing the course.