One security lapse or a poorly handled fire drill can undo years of a hotel's reputation in a single headline – which is why security and safety can no longer be treated as a back-office concern in the hospitality sector.

This training course by the Arab British Fellowship Training Academy gives participants the knowledge and skills to build a secure, well-regulated environment for guests and staff alike: applying core security principles, complying with local and international hotel regulations, and responding to emergencies and evacuations with confidence.

Who Should Attend?

• Security personnel in hotels and tourism establishments.
• Hotel operations managers, supervisors, and front desk and guest service staff.
• Staff involved in emergency and safety management, and hospitality professionals interested in the field.

Course Objectives:

By the end of the course, participants will be able to:

• Apply hotel security principles within the day-to-day hotel environment.
• Implement systems and regulations that protect guest and staff safety.
• Manage emergencies and incidents within hotel establishments.
• Follow risk-prevention procedures and respond quickly and effectively.
• Comply with local and international hotel regulations governing the hospitality industry.

• Module 1: Security and Safety Fundamentals
  • Concept and importance of hotel security, and its role in the hospitality industry.
  • Concept of hotel safety, its key elements, and staff's role in maintaining a safe environment.
• Module 2: Identifying and Preventing Risk
  • Types of security risks hotels face, and how to analyse and respond to security situations.
  • Securing entrances and exits, monitoring visitors, and the role of surveillance cameras.
  • Reducing infrastructure-related risks and preventing theft, accidents and injuries.
• Module 3: Fire, Disaster and Emergency Preparedness
  • Fire prevention procedures, alarm and firefighting systems, and handling flammable materials.
  • Developing emergency and evacuation plans and training staff to execute them.
  • Preparing hotels for natural disasters such as earthquakes or floods, including insurance considerations.
• Module 4: Crisis Management and Staff Response
  • Definition and importance of emergency management planning, and steps for preparing crisis plans.
  • Strategies for managing major incidents such as fires or disasters, and coordinating with rescue and medical teams.
  • Training staff to respond quickly, protect guests, and communicate internally during emergencies.
• Module 5: Legal Compliance and Guest-Related Regulations
  • Understanding local and international hotel regulations and ensuring compliance.
  • Guest registration and identity-verification procedures, and hotels' legal responsibilities toward guests.
  • Handling complaints and disputes through proper legal channels.
• Module 6: Auditing, Inspection and Best Practices
  • Importance of internal audits and regular inspections in maintaining compliance and safety.
  • Documentation and reporting related to security inspections.
  • Successful international practices and guidelines for continuous improvement in hotel security.