Every organization runs on processes — but not every process is designed well. When workflows are unclear, ownership is fuzzy, or information gets stuck between departments, the cost shows up everywhere: in delays, errors, and frustrated teams. This training course tackles that problem directly, giving participants a structured method for designing, mapping, and improving administrative processes from the ground up.

Delegates work through process ownership and delegation, mapping and documentation techniques, and the metrics that reveal where a process is breaking down. The course closes with practical tools for managing risk, streamlining information flow, and building the kind of team decision-making that keeps improvements alive long after the training ends.

Who Should Attend

• Business analysts and business development managers.
• Systems managers and engineers involved in process design.
• Quality consultants and professionals working on performance improvement.

What You Will Be Able to Do

• Understand how an administrative system works and how its parts connect.
• Design an administrative process and assign clear ownership within it.
• Spot improvement opportunities and know how to act on them.
• Apply a practical approach to process-related risk management.
• Use proven ideas and techniques to raise process efficiency.

Module 1: Understanding the Administrative System

• Core concepts of the administrative system and the benefits it delivers.
• Defining and scoping a specific process within that system.

Module 2: Ownership, Delegation and Process Metrics

• Delegation, and the distinct responsibilities of the process owner versus the process sponsor.
• Setting meaningful metrics to track how a process performs.
• Recognizing how the process actually flows in practice, not just on paper.

Module 3: Mapping and Documenting the Process

• Techniques for mapping a process step by step.
• Documenting the administrative system so it stays consistent as it evolves.

Module 4: Improving Process Structure and Information Flow

• Methods for restructuring a process to remove bottlenecks.
• Improving how information flows between the people and steps involved.

Module 5: Strengthening Team Performance and Data Management

• Improving how teams work together within the process.
• Better data management practices to support decision-making.
• Managing the resources a process depends on.

Module 6: Organizing, Controlling and Deciding as a Team

• Organizing and controlling the process on an ongoing basis.
• Working effectively as a team, including how decisions get made.