A workplace complaint that isn't handled properly rarely stays a small internal matter – it can escalate into a costly legal dispute that damages both trust and reputation. Knowing how to investigate fairly, document rigorously, and step in early before a dispute reaches court is what separates institutions that manage risk well from those that don't. The Managing Administrative Investigations and Resolving Labor Disputes course, offered by the Arab British Fellowship Training Academy, is a specialised programme designed to equip participants with exactly this combination of knowledge and skills.

The course covers the full journey of a case: from receiving and verifying a complaint, through conducting a neutral internal investigation, negotiating and mediating a dispute, to representing the organisation before the relevant judicial and arbitration bodies when it can't be resolved internally. Participants learn to handle labour complaints and violations in a legal, systematic way, strengthening their ability to make fair, well-documented decisions.

Who Should Attend?

• Human resources managers and employees responsible for administrative investigations.
• Lawyers specialised in labour cases and defence in labour disputes.
• Heads of departments handling legal matters in private companies and organisations.
• Recruitment, training, and personnel affairs staff in private institutions.
• Academics and researchers interested in administrative investigation and labour law.

Course Objectives

• Conduct administrative investigations in a systematic, legally compliant, and neutral manner.
• Identify cases requiring investigation and apply best practices in handling labour complaints.
• Document investigations and write detailed, objective reports.
• Understand the legal procedures for handling labour disputes before judicial and arbitration bodies.
• Identify ways to settle labour disputes early, without escalating to legal action where possible.
• Comprehend the legal rights and obligations of both parties in the employment relationship.

Module 1: When a Workplace Complaint Becomes a Legal Risk

• Defining administrative investigation and its objectives in private institutions.
• The difference between administrative and criminal investigations.
• The legal role and required neutrality of the administrative investigator.

Module 2: Running a Fair and Legally Sound Investigation

• Legal principles governing administrative investigations and the rights of the parties involved.
• Determining legal responsibilities during investigations and the communication skills investigators need.
• Types of violations requiring investigation: behavioural, financial, and legal.

Module 3: From Complaint to Case File — Handling Violations Internally

• Receiving and verifying complaints, and the initial analysis needed to determine next steps.
• Conducting internal investigations: collecting evidence and questioning involved parties.
• Organising and documenting investigation findings confidentially.

Module 4: Understanding and De-escalating Labor Disputes

• Defining labour disputes, their common causes, and their impact on the work environment.
• Early settlement strategies to avoid escalation.
• Negotiation, dialogue, mediation, and arbitration in resolving disputes.

Module 5: Taking a Dispute to Court — Legal Procedures and Representation

• Legal procedures for filing disputes before the court and preparing for arbitration.
• The role of lawyers and legal firms in representing organisations and workers.
• Preparing legal defences and presenting evidence before judicial bodies.

Module 6: Protecting Rights and Closing the Loop

• Workers' rights during administrative investigations and labour disputes, and ensuring fairness.
• Preparing objective reports and legally documenting evidence and testimonies.
• Following up on rulings and developing corrective measures to prevent recurring violations.