A supply chain rarely fails because of one big mistake — it fails through a chain of smaller gaps: a badly written tender, a supplier relationship left unmanaged, a dispute nobody planned for. This course follows that full chain, from sourcing and vendor selection through to the tendering process, and on to how arbitration committees step in when a procurement disagreement needs a formal, fair resolution.

Participants also look at the software side of modern supply-chain management — the systems that track goods, data and finances from origin to final destination — and the behavioural codes that keep tender and arbitration committees transparent and defensible.

By the end of this course, participants will be able to:

• Understand the principles of supply chain management and tendering processes.
• Develop effective tender documents and evaluation criteria.
• Apply best practices for managing vendor relationships and reducing risk.
• Understand the role and procedures of arbitration committees in resolving disputes.
• Build a supply chain and tender management plan tailored to their organisation's needs.

This course is designed for:

• Procurement and supply chain managers.
• Tender committee members and procurement specialists.
• Legal and compliance professionals involved in contract negotiations.
• Vendor managers and relationship officers.
• Professionals involved in arbitration and conflict resolution within procurement.

Module 1: Supply Chain Foundations and the Tendering Process

• Overview of supply chain management and its strategic importance.
• Key components: sourcing, logistics, inventory and distribution.
• Definition and significance of tendering, and its main types (open, selective, negotiated).
• Key stages of the tendering process: preparation, evaluation and awarding.

Module 2: Preparing Tenders and Selecting Vendors

• Developing clear, effective tender documentation and evaluation criteria.
• Managing the tendering process from advertisement to contract award.
• Criteria for selecting reliable suppliers, and conducting due diligence.
• Managing supplier relationships for long-term quality and reliability.

Module 3: Tender and Arbitration Committees in Practice

• Establishing and structuring a tender committee, and members' roles in reviewing bids.
• Ethical considerations and transparency in the tendering process.
• Purpose and importance of arbitration committees, and the types of disputes they resolve.
• Legal frameworks governing arbitration, and the steps of the arbitration process.

Module 4: Scoring, Evaluation and Risk in Procurement

• Forms of tender and bidding documentation and their objectives, and how points are calculated.
• Evaluation criteria — importance, value, pricing and functional performance.
• Identifying and assessing supply-chain risk, and mitigation strategies for vendor relationships.
• Contract negotiation principles and ensuring compliance with obligations.

Module 5: Case Studies and Building an Action Plan

• Analysis of real supply-chain, tendering and arbitration cases.
• Group discussion on applying course concepts to participants' organisations.
• Building an action plan for supply chain and tender management, with measurable goals and KPIs.

Delivery formats:

• Group training at the Academy's centres.
• One-to-one training.
• Field and practical training following an advanced curriculum.
• Theoretical training in dedicated halls within the Academy.

We can deliver this course at the time and place that suits you. Participants receive a certificate accredited by the Arab British Fellowship Training Academy upon completing the programme. For more information, please contact the Arab British Fellowship Training Academy team.