Two managers can give the exact same instruction and get completely different reactions, depending on the cultural lens the person receiving it is using. That gap is what cultural intelligence is built to close — the ability to read, feel and respond appropriately when working across cultures. This course from the Arab British Fellowship Training Academy treats it as what it actually is for practising managers: an essential, learnable competency, not a soft add-on.

In practice, cultural intelligence covers three dimensions — cognitive, motivational and behavioural — and shows up in how a person thinks about another culture, how they feel toward it, and how they act when working alongside someone from it. The course sits that skill inside a broader view of management development: ensuring organisations have the capable managers they need now and in the future, growing existing managers through real opportunities rather than static training, and building the succession pipeline that keeps leadership moving forward. Much of that growth happens through daily work itself and through clarity about what is expected of managers and their teams — clarity that lets people receive the guidance they actually need to build their knowledge and skills.

What This Course Delivers

• A working understanding of different leadership and staffing styles, and how to invest in the people a manager leads, including handling individuals in a way that respects their social, cultural and political background.
• The ability to understand, analyse, evaluate and apply contemporary leadership theories, and to identify innovative ways to solve problems that come up in day-to-day work.
• Practical strategic management and planning skills, including the concepts behind strategic planning, time management and organising meetings.
• The skills needed to operate effectively within administrative and executive offices, applying modern approaches — including European practice — to organising work, managing time and shortening internal procedures.
• Familiarity with modern technology that speeds up the completion of everyday business tasks.

Who Should Attend

• Managers and owners of government and private companies.
• Directors of VIP or senior offices within public administration, and managers overseeing offices of senior department heads.
• Managers of branch or divisional offices within companies.
• Administrative secretaries and anyone involved in managing VIP or senior-level business.

Module 1: Cultural Intelligence as a Core Management Skill

• Cultural intelligence as a core competency for managers, and how people interact across cultures.
• The cognitive, motivational and behavioural dimensions of cultural intelligence.
• Cultural awareness, and the major shifts shaping today's globalised world.

Module 2: Emotional and Social Intelligence

• Emotional and social intelligence, and whether leadership is a talent that grows or a skill that is learned.
• Building your own personal charisma.
• Emotional intelligence as the essence of charisma — how to invest in it and grow it.

Module 3: Smart Leadership in Practice

• What smart leadership looks like in day-to-day management.
• Leadership and building a smart strategic vision for the organisation.

Module 4: Leading Change and Innovation

• Smart leadership and institutional creativity.
• Smart leadership and managing institutional change.

Course Format

• In-house training
• One-on-one training
• Group training
• Practical training

Note
We can offer this course at the location and time that suits you. This course is provided at a high standard for important individuals. For more information, contact the Arab British Fellowship Training Academy.