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Planning, organization and problem solving - Online Training

Planning, organization and problem solving  - Online Training
Planning, organization and problem solving - Online Training

The cost of a course changes depending on the venue

Objectives

  • Inform participants of the importance of time and its characteristics
  • Inform participants of the courses and techniques that enable them to make use of their time.
  •   Enable participants to manage their time with efficiency and efficiency
  • Enable participants to manage the crises they face in the daily work environment and provide them with the skills necessary to deal with these crises.
  •   Enable participants to face the pressures of working and deal with the tensions they face within the framework of work
  • .

Who Should Attend?

  • Customer service staff
  • Customer Service Managers
  • All of them are related to customer service
  • Directors and Heads of Departments

  Seminar Outline

    DAY 1

  • Introduction to the concept and importance of time management and its characteristics and advantages
  • How to control the waste of time.
  • Modern tools and techniques reduce wasted time

 

    DAY 2

  • McKenzie and Angstrom in Time Management.
  • Time management impediments, methods of managing and controlling them.
  • Sources of stress, anxiety and stress in the work environment

 

    DAY 3

  • The concept of crises and disasters and the difference between them.
  • Characteristics of different crises and their manifestations.
  •  

    DAY 4

  • The concept of crises and disasters and the difference between them.
  • Characteristics of different crises and their manifestations.
  •  

    DAY 5

  • Types of causes, causes and causes.
  • The life cycle of the crises and the characteristics of each stage of their life cycle
  • Workshop + practical application

Accreditation