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Innovation in customer service - Online Training

Innovation in customer service  - Online Training
Innovation in customer service - Online Training

The cost of a course changes depending on the venue

Objectives

  • To identify the shape of the new organizational pyramid in contemporary administrative thought and to recognize that the client comes in the presidency of this pyramid
  • The realization that the customer desires, needs and expectations - is the real manager of the company and all the different administrative levels in the company working under his chair to meet his needs and satisfy his desires
  • Identify different types of customers or reviewers and understand their behavior and identify keys to earn and deal with them
  • Recognize the importance of customer care and the benefits of supporting relationships with them and providing participants with customer care.
  • Provide participants with the behavioral skills necessary to effectively deal with customers
  • Identify the concept, characteristics and types of services - and provide participants with some systems for selling services.
  • Training in outstanding service management techniques and skills
  • Train participants on the style of moments of honesty in dealing with customers
  • Providing a set of closing tips represents a working guide in dealing effectively with clients

Who Should Attend?

  • Customer service staff
  • Customer Service Managers
  • All of them are related to customer service
  • Directors and Heads of Departments

  Seminar Outline

    DAY 1

  • The organizational pyramid in contemporary thought
  • Customer concept
  • Evolution of customer interest
  • The client runs the company
  • How to connect between the client and the company
  • Learning from successful companies

 

    DAY 2

  • Importance of Customer Importance of customer
  • Lab the importance of customers and how to deal with them
  • Exercise Why you differ with customers
  • You're the reason
  • Laboratory of Mutual Recognition
  • How to see yourself as a service provider
  • How to respond to service seekers
  • How to deal with an angry client? How to deal with upset customer

 

    DAY 3

  • What is excellence in customer service? Customer service excellence
  • Why we should pay attention to customers
  • What do customers want? What do customer wants?
  • What motivates the client to deal with a particular company? What motivates customers to deal with specific company?
  • A love exercise for your client is what you love for yourself
  • Exercise I will not go back to you
  • Our Constitution in dealing with customers
  • Vision, perceptions and values of Ford
  • How to strengthen our relationships with customers
  • Survey of the climate of excellence
  • Investigate your personality keys
  •  

    DAY 4

  • The concept of effective communication
  • Survey of listening art The art of listening to the customer
  • Feed summary in customer communication
  • Effective personal communication survey
  •  

    DAY 5

  • Common methods for measuring the quality of services Quality popular methods for measuring service
  • Measures of Number of Complaints Complains measuring
  • Satisfaction measuring measures
  • Gauges of the gap Servqual measuring
  • The actual performance measure is Servper measuring
  • Customer-oriented metrics in the value User - value service - Quality measuring
  • Other ways to get feedback from customers

Accreditation