Public relations and effective media
$2,300.00
Who Should Attend?
- PR staff
- PR managers
- Team leaders and supervisors
- Directors and Heads of Departments
- Executives
Seminar Outline
- Learn about the reasons behind the success of developing customer service to become a comprehensive and basic system in the bank / financial institution
- Learn advanced concepts and methods in customer service methodology
- Develop specific and important skills to provide the bank / institution and all the services and products that you provide during the service of the client
DAY 1
- Developing the ability to deal with different types of customers
- Manage the customer service team at the bank / financial institution efficiently and efficiently
- Help participants solve customer problems and feedback
- Upgrading the quality and quality of the service provided to the customer .
DAY 2
- Identify customer needs by analyzing their patterns
- Customer service accurately and quickly .
DAY 3
- Define the service and define the client
- How the client's complaint turned into a positive side
DAY 4
- Customer handling policies
