Planning, organization and problem solving - Online Training
$750.00
Objectives
- Inform participants of the importance of time and its characteristics
- Inform participants of the courses and techniques that enable them to make use of their time.
- Enable participants to manage their time with efficiency and efficiency
- Enable participants to manage the crises they face in the daily work environment and provide them with the skills necessary to deal with these crises.
- Enable participants to face the pressures of working and deal with the tensions they face within the framework of work .
Who Should Attend?
- Customer service staff
- Customer Service Managers
- All of them are related to customer service
- Directors and Heads of Departments
Seminar Outline
- Introduction to the concept and importance of time management and its characteristics and advantages
- How to control the waste of time.
- Modern tools and techniques reduce wasted time
DAY 1
- McKenzie and Angstrom in Time Management.
- Time management impediments, methods of managing and controlling them.
- Sources of stress, anxiety and stress in the work environment
DAY 2
- The concept of crises and disasters and the difference between them.
- Characteristics of different crises and their manifestations.
DAY 3
- The concept of crises and disasters and the difference between them.
- Characteristics of different crises and their manifestations.
DAY 4
- Types of causes, causes and causes.
- The life cycle of the crises and the characteristics of each stage of their life cycle
- Workshop + practical application
