Course in the relationship between staff and work (Online / Remote)

1Summary

Arab British Fellowship Training Academy offers this course on the relationship between staff and work, which examines how employee relations management defines staff duties and establishes a fair legal and human approach to handling workplace disputes, while also helping to keep staff performance within the organization on track. Although the human resources function has continued to evolve, the employee relations role often remains loosely defined, even though employee relations officers are expected to manage and report on key operational performance indicators, handle complaints, enforce policy, manage performance, oversee internal communication, and support social functions, among other responsibilities.

This course was designed to highlight the full range of activities within this role, equip management with the ability to make sound decisions on staff grievances, and give participants the knowledge needed to raise their awareness of and involvement in employee relations duties. It also covers labour market dynamics, conflict management, positive engagement, the latest labour legislation, grievances and dismissal, collective bargaining structures and processes, conciliation and arbitration, strikes, and negotiation skills.

2Objectives and target group

Target Audience for the Course on the Relationship Between Staff and Work:

Executive managers.
Human resources officials and union representatives.
Labour union representatives.
Students in related fields of study.
Owners of private and public companies.
Graduates and those interested in this field.

Objectives of the Course on the Relationship Between Staff and Work

After completing the program, participants will be able to achieve the following benefits:

Analyzing the interaction within the labour relations system.
Providing participants with the ability to understand the relationship between staff and work in order to improve performance.
Equipping participants with the essential skills for identifying problems and solutions.
The ability to establish mutual dialogue between management and staff (motivation and development).
The ability to take the necessary disciplinary actions.
Describing the most important guiding principles in labour legislation.
Explaining the environmental influences on labour relations.
Establishing and maintaining effective communications, representation, and the grievance decision structure.
Dealing with discipline and dismissal from the workplace.
Handling disputes during the negotiation process.
Dealing with strikes.

3Course Content

Defining Employee Relations:
- The purpose of establishing relationships between employees.
- Building an employee relations system.
- Tasks and responsibilities.
Improving Employee Performance:
- Formulating employee goals.
- Reviewing employee performance while providing feedback and guidance.
- Assessing and evaluating employee performance.
The Role of the Supervisor and Team Leader:
- Distributing tasks and authorities.
- Resolving problems and disputes.
- The skill of conducting disciplinary interviews.
- Listening skills.
- The skills of an outstanding leader.
Case Studies:
- A plan for addressing weak performance.
- Commitment to work and organizational rules.
Managing Conflicts and Disputes:
- Leadership.
- Motivation.
- Rules of warning and penalties.
- Collective bargaining structures and processes.
- Conciliation and arbitration.
Employee relations with work managers.
Employee satisfaction with the work environment.
Labour laws in Europe and the United States.
Environmental and historical influences on labour relations, and participants in work procedures (communications, representation, grievances, discipline, and dismissal).
Collective bargaining structures and processes.
Dispute resolution (conciliation, arbitration, and strikes).

Course duration: from 5 to 10 days.

Course format:

In-house training at organizations.
Individual training.
Group training.
Hands-on training.

Note:

We can offer this course at the time and place that suits you.
This course is delivered to high standards for important figures. For more information, please contact the Arab British Fellowship Academy team.