Keeping Terminals Running: Airport Facilities Management and Operational Resilience Training Course
1Summary
A single escalator failure at a busy gate, a baggage-belt fault, or an air-conditioning breakdown in a departure hall can back up an entire terminal within minutes — and unlike most buildings, an airport has almost no slack to absorb it. Flights are still landing, passengers are still arriving, and the facility has to keep functioning at full capacity while the problem gets fixed. That is what makes Airport Facilities Management a different discipline from managing any other type of property.
The Keeping Terminals Running: Airport Facilities Management and Operational Resilience training course, delivered by Arab British Fellowship Training Academy, is built around that reality. Participants learn to manage terminal operations, aviation infrastructure, and passenger facilities so that critical systems keep functioning under continuous pressure, coordinating maintenance, contractors, safety, and sustainability requirements without ever letting operations stop.
2Objectives and target group
By completing this course, participants will be able to:
- Explain why airport facilities management requires continuous operation under near-zero tolerance for downtime.
- Manage terminal operations, passenger flow, and passenger facilities to a consistent service standard.
- Manage aviation infrastructure and engineering systems that airport operations depend on.
- Plan preventive, corrective, and risk-based maintenance for critical airport assets.
- Apply airport asset management and lifecycle planning for long-term infrastructure investment.
- Manage airport safety, security, and risk, and strengthen emergency preparedness and business continuity.
- Improve energy and resource efficiency across airport facilities.
- Apply facilities management KPIs and digital tools to measure and improve service excellence.
Target Audience
- Airport and Terminal Facilities Managers
- Airport Operations and Aviation Infrastructure Managers
- Airport Maintenance Managers and Engineering Professionals
- Asset and Property Management Professionals
- Health and Safety Professionals
- Passenger Services Managers
- Airport Contractors and Service Managers
- Professionals seeking specialised Facilities Management Training Courses
3Course Content
Module 1: Why Airports Cannot Afford Facilities Downtime
- Definition and scope of Airport Facilities Management
- Relationship between facilities and airport operations
- Responsibilities of airport facilities managers
- Key challenges in managing airport facilities under continuous operation
Module 2: Terminal Operations and Passenger Facilities
- Passenger flow, check-in, baggage, and boarding operations
- Terminal capacity, space utilisation, and operational continuity
- Waiting areas, restrooms, retail, and passenger information areas
- Improving facility cleanliness, service quality, and passenger experience
Module 3: Aviation Infrastructure and Engineering Systems
- Airport buildings, airside and landside facility interfaces
- Electrical, HVAC, water, and fire protection systems
- Infrastructure reliability and resilience
- Critical infrastructure maintenance requirements
Module 4: Maintenance and Asset Management for Critical Systems
- Preventive, corrective, and planned maintenance programmes
- Maintenance scheduling, prioritisation, and contractor coordination
- Asset registers, condition assessment, and critical asset identification
- Lifecycle cost analysis, replacement planning, and capital investment
Module 5: Safety, Security and Emergency Resilience
- Facilities-related hazard identification and airport health and safety requirements
- Security considerations, incident reporting, and contractor safety
- Emergency planning, utility failure response, and evacuation procedures
- Business continuity, recovery, and operational resilience
Module 6: Energy and Sustainable Airport Operations
- Airport energy management and energy-efficient building systems
- Water conservation and airport waste management
- Environmental performance monitoring and carbon reduction strategies
- Sustainable terminal operations and resource efficiency
Module 7: Digital Tools and Performance Excellence
- Computerised maintenance systems, building management systems, and smart airport technologies
- Predictive maintenance and IoT-based facility monitoring
- Airport facilities management KPIs and passenger satisfaction metrics
- Facility audits, contractor evaluation, and continuous improvement methodologies