Running Efficient Facilities: A Training Course in Operations, Maintenance and Service Delivery Management
1Summary
Many buildings have modern systems and sufficient budgets, yet still underperform — usually because day-to-day operations aren't managed well enough to turn good infrastructure into reliable service. Keeping a facility running efficiently takes more than equipment; it takes structured operational control across maintenance, service quality, and building performance.
The Running Efficient Facilities training course, offered by Arab British Fellowship Training Academy within Management and Training Courses In Facilities Management, gives participants the practical tools to manage daily facility activities, improve maintenance and service delivery, and keep buildings operating reliably and efficiently.
2Objectives and target group
By the end of this course, participants will be able to:
- Explain the role of operations management in facility success and building performance.
- Plan, control, and coordinate daily facility operations and service delivery.
- Apply preventive and corrective maintenance strategies that improve asset reliability.
- Set and monitor service quality standards that improve customer satisfaction.
- Optimise building efficiency through energy management and system monitoring.
- Manage facility assets across their lifecycle to protect long-term value.
- Use performance data and KPIs to drive continuous operational improvement.
Target Audience
- Facilities and operations managers.
- Building operations professionals and FM team leaders.
- Maintenance managers, supervisors, and property/asset management specialists.
- Engineering professionals responsible for facility performance.
- Anyone seeking specialisation in Training Courses In Facilities Management.
3Course Content
Module 1: The Operations Manager's Role in Facility Success
- What day-to-day operations management covers.
- Key functions of modern facility operations.
- Managing resources, services, and operational priorities.
Module 2: Planning and Controlling Daily Operations
- Planning and controlling daily operations and workflows.
- Coordinating facility teams and service providers.
- Improving productivity and operational outcomes.
Module 3: Maintenance and Asset Reliability
- Preventive and corrective maintenance approaches.
- Reducing downtime and improving equipment performance.
- Asset lifecycle planning and reliability improvement.
Module 4: Service Quality and the Customer Experience
- Understanding facility service expectations.
- Setting and monitoring service quality standards.
- Managing service delivery improvements and satisfaction.
Module 5: Building Efficiency and Energy Performance
- Strategies for improving building efficiency.
- Energy management and resource optimisation.
- Monitoring building systems for sustainable operations.
Module 6: Measuring Performance and Driving Continuous Improvement
- Developing facility performance indicators and KPIs.
- Identifying improvement opportunities from operational data.
- Implementing continuous improvement strategies.
Module 7: Leadership and the Future of Facility Operations
- Leading facility teams through change.
- Technology applications in facilities operations.
- Future developments shaping operations management.