Debt Collection and Receivables Management Training Course
1Summary
An invoice that stays unpaid for sixty days is not just an administrative delay — it is cash that should be funding payroll, inventory, or growth sitting instead in someone else's account. Professional collection management exists precisely to close that gap without burning the client relationship in the process.
This Debt Collection and Receivables Management Training Course, offered by the Arab British Fellowship Training Academy, prepares participants for the realities of professional collection work — building organised follow-up systems, sharpening communication under pressure, and staying within legal and ethical boundaries while improving recovery rates.
2Objectives and target group
Why This Course Matters
Aggressive collection damages relationships; passive collection damages cash flow. This course builds the middle ground — firm, organised, and professional recovery practice.
What You Will Be Able to Do
- Understand the responsibilities and skills of a professional collection manager.
- Build organised methodologies for handling overdue payments and client follow-up.
- Communicate effectively across phone, field, and electronic collection channels.
- Draft compliant collection correspondence and apply the relevant legal framework.
- Use collection tools and financial reporting to track and improve recovery rates.
Who Should Attend
- Credit staff responsible for debt and receivables collection.
- Collection agents and specialists monitoring overdue accounts.
- Finance department staff managing customer payment cycles.
- Customer service personnel involved in coordinating payments.
3Course Content
Module 1: Why Unpaid Invoices Are a Cash-Flow Problem
- The concept of collections and its role in the revenue cycle.
- Objectives, team structure, and KPIs of professional collection management.
- Types of collections: internal, external, and legal.
Module 2: Collection Strategy — Proactive, Smart and Risk-Based
- Proactive versus reactive collection approaches.
- Smart collection systems, follow-up techniques, and escalation by risk level.
Module 3: Talking Money — Communication Across Every Channel
- Listening, negotiation, and objection-handling skills.
- Telephone and field collection methods, including visit preparation.
- Using CRM and automated reminder systems for electronic collections.
Module 4: Putting It in Writing (and Staying Legal)
- Basic legal documentation, judicial collection steps, and financial rights.
- Drafting formal letters, warnings, and professional collection correspondence.
Module 5: Collecting from Businesses, Not Just Individuals
- Managing large receivable accounts and corporate debt collection with discretion.
- Negotiating with legal and accounting entities.
Module 6: Proving It Works — Tools and Reporting
- Daily and monthly collection reports and financial indicators.
- Using charts and data to evaluate collection performance.