Training Course: Driving Innovation and Excellence Through Total Quality Management
1Summary
The pyramids were not built by chance, and neither were the empires that once stretched across continents and still had to run an army, a postal system and a network of governors without any of it collapsing. Long before "management" became a university subject, civilisations were already proving that nothing large or lasting gets built without disciplined organisation of resources. That is the starting point of this course from the Arab British Fellowship Training Academy.
Today, the rapid growth of both the private and public business sectors means every employee — and every university student, whatever their major — needs a working grasp of administrative concepts. Decision-making sits at the heart of that: choosing between options, weighing consequences, and committing to a course of action is the core of the administrative process itself. This course pairs that foundation with a modern quality lens, showing participants how creativity and excellence in management connect directly to a functioning Total Quality Management approach.
2Objectives and target group
Who Should Attend?
- Managers of institutions and companies, and chiefs of administrative departments.
- Employees across administrative departments, and staff working in quality management.
- Business Administration students at university level.
By the end of this course, participants will be able to:
- Recognise the importance of administrative development and planning.
- Apply creativity and excellence as everyday management practices.
- Explain how administrative development connects to the Total Quality Management approach.
- Plan, organise, direct and control with confidence.
- Understand leadership concepts, theories and levels, and the weight decisions carry in a leader's daily work.
- Build a successful work team and take practical steps toward effective change.
3Course Content
Module 1: Building a Clear Vision and Mission
- What a vision is, and the qualities of a strong one.
- Practical steps and the right format for writing an organisational vision.
Module 2: Decision-Making for Leaders
- Why decisions matter so much in a leader's day-to-day work, and the types of decisions leaders face.
- A decision-making methodology, including six practical approaches to reaching a decision.
- The secrets behind successful — and failed — decisions, and how thinking patterns shape them.
Module 3: Understanding Management and Its Levels
- Defining management and why it matters to commercial companies.
- Administrative levels, and the qualities of a successful manager.
- Strategies that successful managers use to get results.
Module 4: The Total Quality Management Framework
- The concept, principles and dimensions of Total Quality Management.
- Strategies for leading a TQM process, and its implementation stages and elements.
- Standards and indicators used to measure a TQM system.
Module 5: Measuring Institutional Performance
- Institutional performance evaluation and its key dimensions.
- Using a systems approach and four-way analysis to diagnose organisational climate.
- A general framework and standards for measuring institutional performance.
Module 6: Making Innovation and Excellence Part of How You Manage
- The difference between creativity and excellence in a management context.
- Building a successful work team, and practical steps for leading effective change.