Early Warning Systems and Proactive Crisis Management Skills Course
1Summary
By the time a crisis is obvious to everyone in the room, an organisation has usually already lost the chance to respond on its own terms. The institutions that come out of a crisis with the least damage are rarely the ones that react fastest — they are the ones that saw it coming early enough to prepare, because they had invested in predictive thinking and early-warning capability well before anything went wrong.
This Training Course from the Arab British Fellowship Training Academy builds that proactive mindset: how to recognize the characteristics and patterns of a crisis before it fully unfolds, how to plan the people, equipment and communication needed to face it, and how to manage it in real time using a scientific, case-based approach.
2Objectives and target group
Key Outcomes:
- Acquire the essential knowledge and skills needed to manage crises efficiently and effectively.
- Gain high-level management skills and learn crisis management techniques and their importance.
- Develop the skills to deal with crises and conflicts between individuals and organizational units.
- Build the behavioral and cognitive skills needed to handle human behavior and different types of crises effectively.
Who Should Attend?
- Managers of institutions and companies.
- Heads of administrative departments.
- All employees in management departments within institutions.
- Public and private university students.
3Course Content
Module 1: Seeing Crises Before They Happen
- Predictive capabilities for sensing the onset of a crisis
- The role of early warning systems, and methods for diagnosing crises
Module 2: Understanding the Anatomy of a Crisis
- The difference between a crisis and a problem, and between crisis management and management by crises
- Dimensions, features and types of crises
Module 3: Building Readiness Before the Storm Hits
- The people, equipment and devices required to plan a crisis response
- Planning communications before a crisis, and pre-delegating authority
- Preparing and training the crisis response team
Module 4: Managing the Crisis in Real Time
- Administrative requirements for handling a crisis as it unfolds
- Standards of information confidentiality and information systems in crisis situations
- Planning communications during the crisis, and applying innovative and creative thinking to solve problems
Module 5: Turning Crisis Into Insight
- Case management stages: identification, analysis, planning, operation and evaluation
- Strategic management tools such as SWOT analysis, and the role of PR within the crisis management team
- Evaluating the strengths and weaknesses of the response, and the lessons learned after a crisis