Government Excellence and Public-Sector Leadership Development Course
1Summary
Public trust in a government institution is rarely won through a single announcement — it is built, department by department, through the efficiency, transparency and quality of the services citizens actually experience. As government work evolves at a faster pace than ever, the leaders who keep that trust are the ones who combine strong institutional performance with a genuine culture of innovation.
This Training Course from the Arab British Fellowship Training Academy develops the leadership thinking and administrative skills public-sector leaders need to apply global excellence standards, manage performance, and drive digital transformation, so their institutions deliver services the community can rely on.
2Objectives and target group
Knowledge and Benefits:
- Understand and apply the principles of leadership and institutional excellence in the public sector.
- Develop leadership and administrative competencies that drive high-level government performance.
- Implement performance management systems and key performance indicators to enhance operational efficiency.
- Foster a culture of innovation and lead digital transformation within government agencies.
- Improve public service quality and strengthen stakeholder satisfaction.
Who Should Attend?
- Senior officials and directors in ministries and government institutions.
- Executive leaders in public-sector organizations.
- Quality and institutional excellence officers.
- Department heads and managers.
- Ambitious professionals seeking to elevate their leadership and administrative capabilities.
3Course Content
Module 1: Redefining Government Leadership for the Modern Citizen
- Defining leadership in the context of public administration and its traits in a successful government leader
- Differences between traditional and excellence-driven management
- The role of institutional excellence in building public trust
Module 2: Global Excellence Frameworks Applied Locally
- Introduction to the EFQM Excellence Model
- Applying excellence standards within local government contexts
- Learning from pioneering public-sector case studies
Module 3: From Strategy to Execution — Vision, KPIs and Performance
- Crafting a clear vision, measurable goals and engaging employees in excellence initiatives
- Key performance indicators and designing systems to collect, analyze and report on performance
- Linking individual performance to institutional goals and reducing administrative waste
Module 4: Leading Change — Leadership Styles and Performance Culture
- Transformational and situational leadership, delegation and trust-building
- Time management, stress control and strategic decision-making
- Motivating results-based performance, conducting reviews, and promoting continuous improvement
Module 5: Innovation and Digital Transformation in Public Service
- Building a culture of innovation and encouraging creativity among employees
- Technology as a tool for excellence and integrating digital solutions into service delivery
- Challenges of digital transformation, and future trends such as AI and smart government
Module 6: Sustaining Service Quality and Governmental Excellence
- Principles of total quality management and designing services around citizen needs
- Tools for measuring stakeholder satisfaction and using results for continuous improvement
- Ensuring the long-term success of excellence initiatives and managing change effectively