A course in dealing with people with difficult personalities
1Summary
Arab British Fellowship Training Academy offers a course on dealing with people who have difficult personalities. Human relationships, whether at work or beyond, play a major role in our health, wellbeing, and effectiveness, and in every such environment there are individuals whose difficult personalities make them hard to deal with in the usual way, which calls for greater control over our own reactions so that our performance and effectiveness are not affected.
This course is designed to help organizations develop their staff for situations where some team members are difficult to work with, giving managers and HR professionals the confidence and practical skills to turn difficult or unproductive individuals into productive, motivated contributors.
2Objectives and target group
Objectives of the Dealing with Difficult Personalities course:
- Raising participants' awareness of the reasons people behave in undesirable or challenging ways
- Providing a management strategy that helps make team members more productive.
- Achieving harmony in the workplace.
- Developing your ability to handle situations convincingly
- Learning skills for understanding personalities, building successful relationships, handling relationships quickly, and releasing frustration and anger
- Understanding personalities and interpreting behavior
Target audience for the Dealing with Difficult Personalities course:
- Managers who find that one or more members of their organization have a difficult personality.
- HR professionals who want to learn best practices in this area.
- Graduates and those interested in this field
3Course Content
- Learning management strategies to get the best out of individuals who:
- Say they will do things but never deliver
- Hinder team performance
- Are ambitious but easily frustrated
- Behave aggressively toward you or others
- Openly mock others and damage team morale
- Want promotion but are not ready for it
- Do not accept feedback and do not respond to standard performance-management processes
- Understanding what difficult or sharp behavior can lead to
- Identifying different personality types and developing strategies for dealing with individuals
- Awareness of communication and how to handle emotions
- Achieving effective results through ongoing performance management
- Understanding the legal issues involved in dealing with people who have difficult personalities
- How to be aware of the hidden motives behind conflict
- How to determine when HR should be involved
- Identifying motivational methods for dealing with tense situations and difficult personalities as well
Course delivery mode:
- In-house training
- Individual training
- Group training
- Practical training
Note:
- We can deliver this course at a time that suits you.
- This course is delivered to high standards for VIPs. For more information, contact the Arab British Fellowship Training Academy team.