Process Reengineering and Total Quality Excellence Course
1Summary
Many companies invest heavily in staff and equipment yet still lose ground to costs, waste, and slow response to market shifts — usually because their internal processes were never redesigned to match how the business actually operates today. This course from the Arab British Fellowship Training Academy tackles that gap directly, giving participants a practical route into reengineering and total quality management rather than a theoretical overview.
Participants examine how a radical rethink of workflows, culture, and management methods can cut waste, sharpen customer response, and put people at the center of performance improvement. The course also unpacks total quality as an active discipline, showing how reducing cost and strengthening competitiveness go hand in hand with rebuilding how work actually gets done.
2Objectives and target group
Who Should Attend?
- Company managers and department heads overseeing corporate operations and control functions.
- Quality and process control staff responsible for monitoring day-to-day performance.
- Business administration students and graduates preparing to enter management roles.
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
- Apply high-level management skills to lead process redesign initiatives.
- Redesign existing work systems using proven reengineering methods.
- Implement total quality management systems and measure their impact on performance.
3Course Content
Module 1: Why Process Redesign Matters Now
- How new business environments are reshaping the way companies operate.
- The vital role of information technology in enabling process change.
Module 2: Foundations of Business Process Reengineering
- What business systems engineering means and why it matters to company success.
- The departments and functions responsible for managing engineering change.
Module 3: Reviewing and Rebuilding Work Methods
- Assessing current working methods and identifying where they fall short.
- Practical approaches to redesigning workflows around real business needs.
Module 4: Critical Success Factors in Reengineering Projects
- The conditions that determine whether a reengineering initiative succeeds or stalls.
Module 5: Embedding Total Quality as an Organizational Habit
- Why total quality management is central to sustained management success.
- Turning quality principles into everyday operating practice.