British Standards Training Course for Executive Secretaries and Office Managers
1Summary
Executive support only looks effortless from the outside. Behind a well-run senior office sits someone applying a disciplined, tested method — and that's what this Training Course sets out to build, using British administrative practice as its reference point for developing executive secretaries, office managers, and senior administrators.
The programme works through administrative communication, meeting coordination, document preparation, time management, and confidentiality — the practical backbone of executive support. Participants leave with a structured framework for refining these functions, sharpening their ability to manage responsibility with accuracy and a clear read on what modern administrative work actually requires.
2Objectives and target group
What You'll Gain
- Executive secretarial skills built on modern office management principles.
- A stronger ability to organise daily operations and manage competing priorities.
- Sharper skills in preparing reports, official correspondence, and administrative documents.
- Professional communication skills geared toward supporting senior decision-makers.
- Practical application of confidentiality, information management, and administrative discipline.
Who Should Attend
- Executive secretaries working in senior management and executive departments.
- Office managers and administrative coordinators responsible for daily operations.
- Senior officials and supervisors looking to sharpen their administrative and organisational skills.
- Administrative professionals building deeper expertise in executive secretarial practice.
3Course Content
Module 1: The Executive Secretary's Role Today
- Understanding the concept and scope of executive secretarial work.
- The responsibilities of executive secretaries in modern organisations.
- The professional standards administrative excellence is actually measured against.
Module 2: Organising the Office and Daily Operations
- Methods for organising files and administrative documents.
- Structured office procedures and daily workflows.
- Monitoring tasks and administrative activity in an organised way.
Module 3: Communication That Supports Leadership
- Principles of professional communication within organisations.
- Dealing effectively with executives, colleagues, and visitors.
- Preparing correspondence in an appropriate administrative style.
Module 4: Meetings, Events, and Follow-Through
- Organising and coordinating official meetings.
- Preparing agendas and meeting records.
- Following up on administrative decisions and directives after the meeting ends.
Module 5: Time, Priorities, and Executive Reporting
- Planning daily and weekly administrative tasks under real workload pressure.
- Setting priorities according to organisational requirements.
- Writing professional administrative reports and organising information clearly.
Module 6: Supporting Senior Management with Discretion
- The executive secretary's role in facilitating administrative decisions.
- Managing executive information and maintaining important records.
- Improving information flow between departments while applying efficiency and quality standards.
Module 7: Professional Growth and Advanced Practice
- Building professional behaviour in executive administrative roles.
- Strengthening supportive leadership and coordination skills.
- Keeping up with modern trends and continuously raising the quality of executive work.