Training Course in Airline Ticket Reservation, Pricing and Issuance
1Summary
A one-second typo in a fare class or a missed baggage fee can turn a routine booking into a refund dispute — which is exactly why airline ticketing is treated as a precision skill rather than simple data entry. This Training Course in Airline Ticket Reservation, Pricing and Issuance walks participants through the systems, pricing logic, and customer-facing judgment calls that the job actually requires.
Delivered by the Arab British Fellowship Training Academy, the program covers global reservation systems, how fares and add-ons are calculated, the full issuance and payment process, and how to manage changes, cancellations, and customer complaints — giving travel and airline staff a complete, practical grip on the ticketing process from search to after-sales support.
2Objectives and target group
Course Objectives:
- Navigate global reservation systems such as Sabre, Amadeus, and Galileo to search and book flights.
- Calculate ticket prices, add-ons, and applicable discounts accurately.
- Issue flight tickets correctly and process payments through multiple methods.
- Handle modifications, cancellations, and booking issues in line with airline policies.
- Deliver professional customer service and support marketing efforts around ticket sales.
Target Audience:
- Employees in travel and tourism companies and travel agencies.
- Staff working in flight booking and ticket issuance.
- Students and professionals entering the travel and aviation industry.
- Anyone looking to strengthen their skills in ticket booking and pricing.
3Course Content
Module 1: How Flight Booking and Ticketing Actually Works
- The structure of the aviation industry: airlines, agents, and travel companies
- Electronic, paper, standard, premium, and dynamically-priced tickets
- Using global systems such as Sabre, Amadeus, and Galileo to search and complete a booking
Module 2: Pricing a Ticket, From Base Fare to Add-ons
- Basic fare components, fees, taxes, and class-based pricing
- Extra options: excess baggage, preferred seating, special meals, and special travel policies
- Cancellation, modification, and refund policies, and price differences between airlines
Module 3: From Search to Issued Ticket — Payment and Confirmation
- Step-by-step electronic ticket issuance and data verification
- Available payment methods and handling failed or rejected payments
- Sending confirmation and the e-ticket to the customer
Module 4: Handling Changes, Cancellations, and Booking Problems
- Modifying flight dates, destinations, or airlines, and calculating modification fees
- Airline-specific cancellation policies and refund procedures
- Resolving lost, incorrect, or disputed bookings
Module 5: Serving the Customer and Growing the Business
- Advising customers professionally on flight options and pricing
- Marketing strategies for promotions and online ticket booking
- Handling complaints and emergencies such as delays or cancellations