Training Course on the Executive Secretary's Expanding Role in a Digital Workplace
1Summary
Digital transformation did not just change what executives do day to day — it reshaped what their secretaries are expected to know, from information security to cross-team coordination. This program looks at that shift directly, covering the emerging tasks that have entered the executive secretary's job description as workplaces have become faster, more digital, and more complex.
Beyond the new tools, the course also examines how the role itself has grown to include corporate communication, time and stress management, and the integrated handling of administrative and information tasks — all of which directly affect how efficiently senior management can make decisions.
2Objectives and target group
Course Objectives:
- Identify the emerging tasks reshaping the executive secretary role today.
- Strengthen organizational, coordination, and administrative communication skills.
- Build familiarity with the technology tools supporting modern office work.
- Manage time and workplace stress effectively under shifting demands.
- Understand the secretary's expanded role in supporting senior management and decision-making.
Target Audience:
- Executive secretaries in government and private organizations.
- Administrative assistants in senior management offices.
- Administrative support staff seeking professional development.
- Individuals interested in working in modern executive secretarial roles.
3Course Content
Module 1: The Executive Secretary Role: How It Has Changed
- Difference between the executive secretary and administrative assistant
- Traditional roles versus emerging tasks of the executive secretary
- The executive secretary as a key link between management and employees
Module 2: New Responsibilities in a Modern Workplace
- Managing sensitive information and data
- Supporting management in decision-making
- Professional interaction with internal and external stakeholders
Module 3: Communication and Professional Image
- Written and verbal communication tools, and professional correspondence
- Professional reception and handling of inquiries
- Body language, etiquette, and managing difficult situations
Module 4: Running an Organized, Modern Office
- Planning a comfortable and functional office layout
- Prioritizing and scheduling daily tasks, visitors, and meetings
- Classifying and archiving paper and electronic files securely
Module 5: Digital Tools and Working in an Electronic Environment
- Email, appointment, and data management software
- Remote collaboration tools and meeting organization
- Digital security, information protection, and continuous skill updates
Module 6: Managing Time, Tasks, and Pressure Smartly
- Priority-setting and scheduling tools
- Reducing time waste in repetitive tasks
- Coping strategies for workplace stress and balancing daily pressures