Training Course in Building a Total Quality Management Strategy
1Summary
Markets rarely forgive inconsistent quality for long — customers compare, competitors improve, and standards keep rising. Total Quality Management strategies exist to keep an organization ahead of that curve, and this course gives participants a working strategy, not just a set of definitions.
The program covers how to embed quality into strategy, culture, and daily operations, from process analysis and statistical tools to risk management, international standards, and customer-facing improvement. Participants leave with the ability to set up a dedicated team that tracks production, reports to management, and keeps quality improving rather than just maintaining it.
2Objectives and target group
Who Should Attend?
- Quality managers and supervisors.
- Continuous improvement staff.
- Operations management professionals.
- Project leaders and managers.
- Students and graduates of engineering, management, and administrative sciences.
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
- Explain the concept of total quality and its role in organizational performance and customer satisfaction.
- Apply the principles and foundations of total quality management.
- Use TQM tools and techniques, including process analysis, statistical control charts, and continuous improvement methods.
- Apply total quality strategies across different industries and sectors, including services and manufacturing.
- Explain the role of leadership and management commitment in building a supportive quality culture.
3Course Content
Module 1: Why Total Quality Starts with Leadership, Not Paperwork
- Role of leadership in adopting and driving quality
- Building a quality culture across the organization
Module 2: From Traditional Quality to Total Quality
- Evolution of quality management over time
- Differences between traditional and total quality approaches
Module 3: Strategic Quality Planning
- Setting a vision and objectives for quality
- Integrating quality into the overall strategic plan
Module 4: TQM Tools and Process Analysis
- Process maps, cause-and-effect analysis, and statistical tools
- Identifying weaknesses and designing improvement plans
Module 5: Performance Management and Risk in a Quality System
- KPIs linking performance to organizational quality
- Identifying and managing quality-related risks
Module 6: Global Standards, Audits and Accreditation
- Key international standards such as ISO 9001
- Conducting internal audits and following up on recommendations
Module 7: Leading and Motivating Quality Teams
- Leadership's role in reinforcing a quality culture
- Forming and managing cross-functional quality teams
Module 8: Customer Satisfaction and Complaint Management
- Measuring satisfaction and using feedback for improvement
- Turning complaints into improvement opportunities
Module 9: Continuous Improvement and Long-Term Excellence
- Kaizen and the PDCA cycle in practice
- Connecting total quality to the EFQM excellence model for sustainability