Training Course: The HR Skills Every People Manager Actually Needs

1Summary

Most people who manage a team were never trained as HR specialists - yet they are still expected to run recruitment interviews, onboard new hires, appraise performance and handle a grievance without making it worse. This training course closes that gap directly, focused entirely on the HR skills that managers and supervisors use in their day-to-day work rather than the theory HR departments need.

Delivered by the Arab British Fellowship Training Academy, the course covers recruitment and termination, staff selection, performance management and the workplace issues - from underperformance to conflict - that quietly damage an organisation's ability to deliver on its goals, together with practical ways to resolve them before they escalate.

2Objectives and target group

By the End of This Course, Participants Will Be Able To

Recognise the HR skills that managers and the people who report to them genuinely need on the job.
Identify the HR issues most likely to arise on their team, before they turn into bigger problems.
Run recruitment interviews and onboarding programmes for new employees with confidence.
Conduct effective performance appraisal meetings, and identify and assess training needs.
Handle employee grievances and complaints, and understand the drivers behind staff turnover.

Who Should Attend

Individuals, teams and organisations looking to strengthen their HR management skills.
HR managers and managers from every department.
Graduates and professionals with an interest in HR.

3Course Content

Module 1: The Legal Foundations Every Manager Must Know

The nine protected grounds under the Equality Act 2010, and what discrimination means in practice.
Direct discrimination, indirect discrimination, and discrimination by association or arising from disability.
Positive recruitment and positive action within the law.
Employment contract types: permanent, fixed-term, casual, freelance and flexible/extendable.
Right-to-work legislation and data protection obligations managers need to respect.

Module 2: Getting Recruitment Right

An overview of the recruitment process from a manager's seat.
Selecting and scoring candidates fairly, and choosing the best-fit applicants.
Effective interview techniques.
Giving constructive feedback to unsuccessful candidates.

Module 3: Supporting Staff Through Family and Flexible-Working Policies

Managing maternity and paternity leave.
Family leave entitlements.
Handling flexible working requests fairly and consistently.

Module 4: Managing Performance, Conduct and Difficult Conversations

Applying organisational rules and policies as guidelines, not obstacles.
Managing competency issues, sickness absence and misconduct.
Handling grievances and appeals fairly.

Module 5: Protecting Wellbeing - Stress, Bullying and Fair Dismissal

The legal framework around workload and stress, and how to prevent or reduce it.
Defining abuse and bullying at work, and preventing or addressing both overt and hidden behaviour, including legal remedies.
The legal means and considerations for dismissal, and how to handle a forced dismissal properly.

Course Format

In-house training
Individual training
Group training
Practical, hands-on training

Note

We can deliver this course at the time that suits you. This course is delivered to a high standard for senior professionals. For more information, contact the Arab British Fellowship Training Academy team.