Running Daily Hotel Operations Through PMS Training Course (Online / Remote)
1Summary
From the moment a reservation is made to the moment a guest checks out, a single booking passes through the same system half a dozen times — confirmed, assigned a room, updated by housekeeping, billed, and reported on. When staff know that system well, the guest barely notices it; when they do not, delays and mistakes show up exactly where the guest can see them, at the front desk. The Running Daily Hotel Operations Through PMS Training Course by Arab British Fellowship Training Academy, part of its Hospitality & Tourism Management Courses, is built around that single booking’s journey through the system.
Using Opera PMS as the working example, the course follows a booking from reservation through room management, check-in, and check-out, to the reports a hotel needs to track occupancy and revenue. Participants also cover guest profile management, integration with hospitality software like POS and CRM, and the security and best practices behind a well-run PMS. Participants finish able to operate a hotel PMS confidently across front office, housekeeping, and reporting functions.
2Objectives and target group
- Follow a single booking through PMS from reservation to check-out
- Manage reservations, modifications, and cancellations using Opera PMS
- Control room status and coordinate with housekeeping digitally
- Run front office operations: check-in, check-out, billing, and night audit
- Manage guest profiles, preferences, and personalised service records
- Generate occupancy, revenue, and operational reports from daily data
- Integrate PMS with hospitality software like POS, CRM, and channel managers
- Apply user access, data protection, and PMS best practices
Target Audience
- Hotel general managers and administrators
- Front office managers, supervisors, and reservation staff
- Hotel operations and housekeeping managers
- Hospitality technology professionals
- Resort managers
- Hospitality consultants
- Professionals responsible for hotel systems and digital operations
3Course Content
Module 1: A Booking’s Journey Through the System
- Why understanding the full booking journey matters more than any single screen
- Opera PMS interface, navigation, and system configuration
Module 2: Reservations From Request to Confirmation
- Managing individual and group reservations through the booking lifecycle
- Handling modifications and cancellations accurately
Module 3: Rooms and Housekeeping in Real Time
- Digital room management and room status control
- Housekeeping coordination and occupancy monitoring
Module 4: Guest Profiles and Personalised Service
- Guest registration and customer profile management
- Using preferences and stay history for personalised service
Module 5: Front Office Operations Day to Day
- Check-in, check-out, and night audit functions
- Billing and payment processing
Module 6: Connecting PMS to the Rest of the Hotel
- Integration with channel managers, POS, and CRM
- Reporting: occupancy, revenue, and performance dashboards
Module 7: Keeping the System Secure and Ready for What’s Next
- User access management, data protection, and compliance
- Implementation best practices and future hotel technology trends