People First: A Practical Programme in Human Resources Development and Personnel Management (Online / Remote)
1Summary
Losing a strong employee rarely happens overnight. It usually starts months earlier, with a hiring mismatch, a missed development opportunity, or a manager who never got the tools to lead the team well. Organisations that treat human resources as a strategic function rather than an administrative one catch these gaps early, and turn their workforce into a genuine competitive advantage.
This course, from the Arab British Fellowship Training Academy, gives HR professionals, managers and business owners the practical skills and tools to manage and grow their teams: recruiting the right people, developing their capabilities, keeping performance on track, and building the policies that keep everyone aligned, so productivity and retention stop being left to chance.
2Objectives and target group
Who Should Attend?
- Directors of human resources and administrative affairs departments.
- Managers and supervisors responsible for teams.
- Small and medium business owners and entrepreneurs.
- New employees and anyone interested in building a career in human resources development.
Programme Objectives
- Understand why human resources development is a core success factor for any organisation.
- Build the skills needed to manage teams and grow effective leadership.
- Improve employee performance and motivate teams toward maximum productivity.
- Select and hire the right people to meet the organisation's goals.
- Handle workplace conflict and strengthen communication skills.
- Develop personal and professional capabilities that support long-term career success.
- Apply employee policies and procedures in line with labour law requirements.
3Course Content
Module 1: Why Human Capital Decisions Make or Break Growth
- Why human resources development is one of the main drivers of organisational success
- How personnel management directly supports achieving business goals
Module 2: Planning a Workforce for Tomorrow's Needs
- Forecasting HR needs against the organisation's future direction
- Building recruitment and development strategies based on those needs
- Reviewing and adjusting plans as internal and external conditions change
Module 3: Finding and Selecting the Right People
- Designing effective recruitment processes, from job descriptions to candidate selection
- Evaluating candidates against the skills and experience the role actually needs
- Structuring tests and interviews that predict on-the-job fit
Module 4: Developing People and Managing Everyday Performance
- Building training programmes tailored to real employee needs
- Reviewing performance regularly and giving feedback that drives improvement
- Designing reward and recognition systems that reinforce outstanding performance
- Setting goals, tracking progress and guiding personal development plans
- Turning performance results into strategic decisions that lift overall organisational performance
Module 5: Managing Relationships and Resolving Workplace Conflict
- Communicating effectively with employees and understanding what they need
- Managing conflict and resolving personal and professional issues among staff
- Building a positive environment that strengthens cooperation across teams
Module 6: Keeping Policies, Procedures and Compliance on Track
- Reviewing current policies and procedures and updating them to fit the organisation's needs
- Resolving legal and regulatory issues tied to personnel matters
- Rolling out policies effectively, with the guidance employees need to follow them
Module 7: Strategies That Keep Your Best People
- Motivating and retaining employees while strengthening loyalty
- Identifying what drives job satisfaction and addressing it directly
- Building work-life balance programmes that improve the overall quality of professional life