Leading Organisational Excellence: A Practitioner's Programme (Online / Remote)
1Summary
Some organisations stay ahead year after year while others with similar resources fall behind. The difference is rarely luck — it is a deliberate, disciplined pursuit of institutional excellence. This programme from the Arab British Fellowship Training Academy is built for managers and specialists who need more than a definition of excellence; they need a working method for achieving it.
Across the programme, participants move from global excellence frameworks such as EFQM and Baldrige into strategy execution, performance measurement, culture-building and technology, so they leave able to lead an institutional excellence initiative from the first diagnostic to sustained, measurable results.
2Objectives and target group
Who Should Attend?
- Institutional leaders and senior executives driving performance improvement.
- Quality and institutional development managers.
- Specialists in performance management and institutional excellence.
- Project management and strategy staff in the public and private sectors.
- Anyone building their skills in institutional excellence and continuous improvement.
Knowledge and Benefits:
After completing the programme, participants will be able to master the following:
- Apply the principles of institutional excellence and global assessment models such as EFQM and Baldrige in real workplace settings.
- Translate an excellence strategy into cross-department action, using KPIs to track and evaluate results.
- Lead teams through organisational change, including handling resistance to change constructively.
- Build and measure a culture of excellence, and use continuous-improvement tools such as PDCA to sustain it.
- Use information technology and performance-management systems to support and evaluate excellence initiatives.
3Course Content
Module 1: Why Institutional Excellence Is a Competitive Necessity
- The strategic link between institutional excellence and sustainable competitiveness.
- Core principles: customer focus, leadership commitment, and continuous improvement as pillars of excellence.
Module 2: Global Excellence Models in Practice
- The EFQM model and how it is applied in organisations to identify improvement opportunities.
- The Baldrige and Malcolm Baldrige models as tools for evaluating institutional excellence.
- Adapting excellence models to specific sectors, including education.
Module 3: From Strategy to Execution — Building an Excellence Roadmap
- Defining strategic objectives and an institutional vision for excellence.
- Coordinating between departments and allocating resources to activate the strategy.
- Evaluating strategy effectiveness using KPIs and continuous review mechanisms.
Module 4: Measuring What Matters — Institutional Performance Metrics
- Key Performance Indicators (KPIs) as a tool for directing performance.
- Combining quantitative and qualitative analysis in performance measurement.
- Turning performance data into concrete corrective action.
Module 5: Leading People Through Institutional Change
- The leader's role in driving excellence efforts and motivating teams.
- Understanding and managing resistance to change.
- Building effective teams with clear roles and responsibilities.
Module 6: Embedding a Culture of Excellence
- Promoting excellence values across all organisational levels.
- How organisational culture shapes overall institutional performance.
- Measuring cultural effectiveness and identifying barriers to excellence.
Module 7: Continuous Improvement, Innovation and Sustainability
- Continuous improvement tools such as PDCA (Plan-Do-Check-Act).
- Innovation's role in developing institutional products and services.
- Sustaining excellence results over the long term through sustainable initiatives.
Module 8: Technology and Performance Management for Excellence
- Using information technology and data analysis tools to improve institutional performance.
- Applying global standards (EFQM, Baldrige) in institutional evaluation.
- Managing performance and improving internal processes to sustain high performance.