Training Course in Crisis and Disaster Management: Readiness, Response and Recovery (Online / Remote)
1Summary
The line between an incident and a full-blown crisis is usually decided in the first hour — by whether someone already has a plan, or is improvising one live. The Training Course in Crisis and Disaster Management: Readiness, Response and Recovery, delivered by the Arab British Fellowship Training Academy, is built to make sure that first hour is never left to improvisation.
As natural, human-made and technological threats grow more frequent and varied, the course equips participants with proactive planning, risk assessment and rapid-response skills that protect lives, property and business continuity — before, during and after a crisis hits.
Participants also work on institutional coordination, adaptive leadership and effective communication under pressure, so that decisions made during a crisis hold up once the dust settles.
2Objectives and target group
Target Audience
- Directors of emergency and response departments in public and private institutions.
- Safety and security officers in critical infrastructure and public facilities.
- Personnel in civil defense, Red Crescent, ambulance and relief services.
- Senior management staff involved in emergency decision-making.
By the End of the Course, Participants Will Be Able To:
- Recognize the phases of a crisis and apply methods of preparedness and prevention.
- Build response plans that limit the impact of a disaster once it occurs.
- Lead and make decisions with confidence under crisis-level pressure.
- Coordinate internal and external communication across institutions during a disaster.
- Apply risk assessment methodologies and scenario analysis to prepare for what's next.
3Course Content
Module 1: What Turns an Incident Into a Crisis
- The difference between a problem, a crisis and a disaster.
- Classifying disasters: natural, human-made and technological.
- How a crisis's characteristics shape an institution's exposure.
Module 2: Deciding Under Pressure
- The phases decision-making goes through in high-pressure moments.
- Common mistakes leaders make during a crisis, and how to avoid them.
- Building decision-making speed and confidence through pre-crisis training.
Module 3: The Pillars of Crisis Management That Actually Work
- Core pillars a crisis management approach needs to stand on.
- The role of organizational resilience in facing disasters.
- How planning and readiness reinforce each other.
Module 4: Assessing Risk Before It Becomes a Crisis
- Methodologies for assessing the likelihood and impact of a crisis.
- Identifying an organization's most critical points of exposure.
- Documenting risk analysis inside the emergency plan.
Module 5: Building the Emergency and Response Plan
- Steps to develop a comprehensive response plan.
- Emergency plans versus business continuity plans.
- Building realistic scenarios into the plan itself.
Module 6: Leading Teams When Things Go Wrong
- Field leadership versus remote leadership during a crisis.
- Managing multidisciplinary emergency teams.
- Keeping effort directed at the most urgent objectives.
Module 7: Communication That Holds Up Under Scrutiny
- Building secure, reliable internal and external communication channels.
- Crafting public messages and handling media communication.
- Coordinating with relevant authorities and higher command.
Module 8: Controlling the Information Flow
- Why accurate information is critical to good decisions.
- Controlling rumors and misinformation as they spread.
- Using real-time information and emergency management systems.
Module 9: Recovering Critical Operations
- Recovery plans and rebuilding institutional operations.
- Reducing the economic and organizational impact of a disaster.
- Restoring business continuity after disruption.
Module 10: Learning From the Crisis
- Evaluating the effectiveness of plans and decisions actually made.
- Documenting observations and lessons learned.
- Reviewing policies to strengthen readiness for next time.