Training Course in Emergency Department Excellence and Crisis Management (Online / Remote)
1Summary
A hospital's emergency department is judged in minutes, not months — a mass-casualty incident, a sudden surge in patients, or a single missed protocol can define its reputation overnight. This Training Course from the Arab British Fellowship Training Academy is built around that pressure, preparing hospital staff to run emergency departments that perform reliably when it matters most.
The programme reflects how central emergency medicine has become across the Middle East, where demand for qualified emergency staff keeps rising and doctors are expected to competently handle everything from acute complications of chronic disease to major trauma. Participants leave with the planning, coordination, and crisis-management skills needed to keep an emergency department safe and effective under pressure.
2Objectives and target group
Who Should Attend?
- Managers and department heads in healthcare facilities.
- Health supervisors and oversight staff.
- Managers and staff working in hospital emergency departments.
- Anyone wishing to build their capabilities in this field.
Knowledge and Benefits:
By the end of the course, participants will be able to:
- Design a smart response plan for emergency situations.
- Identify the causes of crises and the tools used to predict them.
- Manage crises effectively, including coordinating communication and media response.
- Develop emergency, evacuation, and contingency plans.
- Design an effective unit structure for emergency departments across hospitals.
- Understand the value of accurate data in developing the department.
3Course Content
Module 1: Running an Effective Emergency Department
- The growing administrative importance of the emergency department.
- Foundations and safety standards that govern the department.
- Improving data and information to support ongoing development and monitoring.
- Designing an effective unit structure for emergency departments across hospitals.
Module 2: Understanding and Diagnosing Crises
- Defining a crisis and the factors that typically cause one.
- Forecasting tools and building a crisis matrix for diagnosis and analysis.
- Distinguishing between avoidable and unavoidable crisis situations.
Module 3: Managing the Crisis Response
- Core crisis management operations and the art of managing them under pressure.
- Coordinating with relevant authorities during an incident.
- Distributing roles and coordinating staff to avoid confusion.
- Minimising and, where possible, avoiding crises before they escalate.
Module 4: Planning for Emergencies and Evacuation
- Developing emergency and evacuation plans.
- Building alternative contingency plans for a range of crisis scenarios.