Training Course in Human Capital Strategy for Hotels and Restaurants (Online / Remote)
1Summary
A five-star building means nothing if the people running it aren't equipped to deliver a five-star experience – hospitality is, above all, a people business, and choosing and developing the right team is what decides whether a hotel or restaurant actually succeeds.
This training course by the Arab British Fellowship Training Academy gives HR professionals and hotel managers a practical grounding in organising, recruiting and motivating hospitality staff, drawing on tourism's growing weight in the world economy – now accounting for more than 6% of global output – to show how sound human resource practices translate directly into service quality and guest satisfaction.
2Objectives and target group
Who Should Attend?
- HR managers and personnel, and management students pursuing careers in tourism and hotel management.
- Directors, owners and investors of hotels, resorts, travel agencies and tourism facilities.
- Tourism project managers and directors of hospitals attracting international medical tourists.
Course Objectives:
By the end of the course, participants will be able to:
- Communicate a hotel's vision and mission to staff and get the most out of them.
- Understand the activities that drive a hotel toward its targeted objectives.
- Select and hire the right people for hospitality roles, and design jobs that match available skills.
- Assess how well HR management understands the nature of the tourism business and can improve its performance and efficiency.
- Provide staff with high levels of self-motivation.
3Course Content
- Module 1: Foundations of HR Management in Hospitality
- Core concepts and definition of human resources management.
- Major aspects that define HR's role within a hospitality organisation.
- Module 2: HR's Role Across Tourism and Hotel Establishments
- Main functions and tasks of HR management in tourism and hospitality establishments.
- How HR is organised across different departments in hotels and in tourism offices.
- Module 3: HR's Relationship with Operations and Guests
- The relationship between HR and other operational departments, and between HR and hotel customers.
- Methods to develop and improve hotel services through people practices.
- Module 4: Workforce Trends and Talent Development in Hospitality
- The role of the tourism and hotel industry in absorbing labour, and the profile of talent it needs.
- Education and training programmes, and the personal skills required for hospitality jobs.
- Main and secondary trends in tourism and hotel activity, and the weight of the human element in the industry.
- Module 5: Core Duties and Activities of HR Management
- The duties and core activities HR management carries out day to day.