Training Course: Leading Change Inside a Total Quality Management Culture (Online / Remote)
1Summary
TQM initiatives rarely fail because the tools are wrong - they fail because the organisation around them never really changes. This Training Course focuses on that missing piece: how to build a workplace culture where continuous improvement and adaptability are simply how things are done, not a slogan on a poster.
Participants explore the leadership behaviours that set the tone for change, the change-management frameworks that work well alongside TQM, and the practical steps for getting employees to own the process rather than resist it. The course ends with participants drafting a change-culture action plan built around their own organisation's realities.
2Objectives and target group
Target Group
- Quality managers and quality assurance professionals.
- Leaders and executives responsible for quality and process improvement.
- Change management professionals in quality-focused industries.
- Operations managers and team leaders involved in TQM implementation.
Course Objectives
- Understand why a culture of change matters within TQM and how it affects quality outcomes.
- Learn leadership techniques for promoting change and building a quality-centred environment.
- Develop strategies for engaging employees and building a change-ready team.
- Apply change-management principles adapted specifically for TQM initiatives, and build a sustaining action plan.
3Course Content
Module 1: Why Change Leadership Decides Whether TQM Survives
- How leadership shapes a change-ready organisation.
- Effective communication strategies leaders use to promote change.
- Building trust and transparency to gain real commitment to quality initiatives.
Module 2: What a Change-Ready Culture Actually Looks Like
- Overview of TQM's emphasis on continuous improvement and how it links to organisational change goals.
- Definition and characteristics of a genuinely change-oriented culture.
- Common challenges and sources of resistance when building that culture.
Module 3: Getting Employees to Own the Change
- Why employee involvement is central to driving a culture of quality.
- Techniques for motivating and empowering employees to embrace change rather than resist it.
- Building cross-functional teams for collaborative problem-solving.
Module 4: Assessing and Building Change Readiness
- Assessing an organisation's current culture and readiness for change.
- Strategies for building adaptability and a continuous-learning mindset.
- Identifying and overcoming the most common barriers to change.
Module 5: Change-Management Frameworks for TQM
- Introduction to change-management frameworks: ADKAR and Kotter's 8-Step Process.
- Adapting these models specifically for TQM initiatives.
- Creating a structured approach to implement and monitor change.
Module 6: Tools That Support a Change Culture
- TQM tools that support change: PDCA, Kaizen, and Lean principles.
- Using root cause analysis to pinpoint where improvement is needed.
- Setting up feedback, evaluation, and continuous-improvement systems.
Module 7: Making the Culture Stick
- Defining and communicating quality values aligned with the change effort.
- Reinforcing change through training, recognition, and reward systems.
- Case studies of organisations that successfully built a change-oriented TQM culture.
- Drafting a personal and organisational action plan with realistic goals and resources.