Training Course: Recognising and Resolving Bullying and Abuse at Work (Online / Remote)

1Summary

Workplace bullying rarely looks like the version most people picture from school. It can be verbal, non-verbal, psychological or physical; it can show up as humiliation or as rumours quietly spread through a team; and because it usually plays out between a manager and the people who report to them - though colleagues can be involved too - it often hides inside the organisation's own rules and everyday routines, which is exactly what makes it so hard to catch and stop.

This training course from the Arab British Fellowship Training Academy is built to define these issues clearly, show the different forms they take, and walk through the tools organisations actually use to address them - with the end goal of building a workplace free of the obstacles that get in the way of success, development and reaching organisational goals.

2Objectives and target group

Target Group

Managers and HR professionals - and their organisations - looking to improve how workplace conflict is managed.
Non-managerial staff, individuals and groups.
Graduates and professionals with an interest in this field.

What You Will Be Able to Do

Recognise the different forms abuse and bullying can take at work.
Tell the difference between legitimate performance management and abuse or bullying.
Identify how organisational procedures and tools can be used to address these issues.
Review existing codes of conduct and procedures around bullying, and help develop controls for patterns they don't yet cover.
Build a practical reference guide for handling bullying and abuse, informed by direct discussion with experienced practitioners.

3Course Content

Module 1: Defining the Problem

How abuse and bullying are actually defined.
The different forms they take, both overt and hidden.

Module 2: The Legal Picture

The Equality Act 2010 and how it defines abuse and bullying, including third-party abuse.
Organisational and personal responsibilities in this area.
Handling baseless allegations and claims that involve criminal conduct.

Module 3: Handling Real Incidents

Studying real workplace incidents and claims, and how they were resolved.
Using organisational procedures to support managers and staff through a resolution.

Module 4: Prevention - Building a Bullying-Free Workplace

The role of modelling appropriate behaviour as a manager.
Knowing when to step in before a situation escalates.
Building and sustaining an environment genuinely free of abuse and bullying.

Course Format

In-house training
Individual training
Group training
Practical, hands-on training

Note

We can deliver this course at the time that suits you. This course is delivered to a high standard for senior professionals. For more information, contact the Arab British Fellowship Training Academy team.