Training Course in the People Side of Management: From Conflict to Coaching (Online / Remote)
1Summary
Most managers get promoted because they were excellent individual performers — not because anyone taught them how to lead a team, defuse conflict, or read a room. That gap is where this course from the Arab British Fellowship Training Academy steps in, sharpening the competence and effectiveness behind every management decision and lifting what a team can actually achieve together. It builds interpersonal communication and self-awareness, turning participants into a steady, supportive presence when problems come up.
Through role-plays, discussion, and presentation practice, participants learn to build engaged, high-performing teams, sharpen their influence within the organization, and apply advanced management practices to get more out of their people. The course also covers reading performance metrics consistently and acting on what they reveal, closing with action-planning exercises so everything learned gets applied back at work immediately.
2Objectives and target group
Course Objectives
By the end of the course, participants will be able to:
- Troubleshoot recurring problems, coordinate teams, and resolve conflict to improve relationships and direction at work.
- Apply motivational strategies and emotional intelligence to balance the rational and emotional sides of performance.
- Sharpen presentation skills, set clear employee goals, and lead coaching and mentoring processes within the organization.
- Build KPI-driven programs and turn everything learned into an action plan for the workplace.
Who Should Attend?
- High-performing employees moving into management.
- Senior and mid-level managers, line managers, and operations managers.
- Heads of departments and business analysts.
3Course Content
Module 1: Why Technical Skill Isn't Enough
- Creativity versus innovation, and moving from problem to solution using lateral thinking.
- Recognizing the myth that creativity can't be learned.
Module 2: Making Teams Work — In the Room and Remotely
- Resource planning, team-building models, and fixing team issues.
- Managing remote teams: teleconferencing best practices and building visibility and trust from a distance.
Module 3: Handling Conflict Before It Escalates
- Dealing with internal and external conflict through mediation skills.
- Recognizing the five stages of conflict as it develops.
Module 4: Leading With Emotional Intelligence
- The evolution of emotional intelligence and the emotional leadership scale.
- Balancing logic and emotion, and the science behind decision-making.
- Motivation theory and engaging people to lead a team toward success.
Module 5: Communicating and Presenting With Impact
- Structuring content, current presentation techniques, and handling nerves.
- Engaging an audience through storytelling.
Module 6: Turning Goals Into Results
- Aligning goals with operational targets using SMART and LEAN models.
- Running performance reviews and troubleshooting performance issues.
- Self-assessment and setting acceptable, achievable goals.
Module 7: Coaching, Mentoring, and Sustained Improvement
- The history and spectrum of coaching and mentoring approaches.
- Building a Personal Development Plan (PDP) and raising performance standards.
- Wrapping up with a summary of key objectives and an action plan.