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Dubai 5 October 2026
Training Programme

Emotional Intelligence for HR Professionals (Online / Remote)

1Summary

This course provides HR professionals with the knowledge and tools to apply emotional intelligence (EI) principles in people management, leadership, and organizational development. It focuses on enhancing self-awareness, empathy, communication, and emotional regulation to build stronger workplace relationships, improve team performance, and drive employee engagement and retention.

2Objectives and target group

Target Audience:

This course is designed for:

  • HR managers, officers, and business partners

  • Team leaders and supervisors involved in people management

  • Organizational development and talent management professionals

  • Professionals seeking to improve leadership and interpersonal effectiveness

  • Anyone aspiring to integrate emotional intelligence into HR and leadership practices

Course Objectives:

By the end of the course, participants will be able to:

  • Understand the key components of emotional intelligence and its importance in HR management.

  • Strengthen self-awareness and emotional regulation to navigate workplace challenges effectively.

  • Apply emotional intelligence principles to communication, leadership, and conflict resolution.

  • Foster employee engagement, wellbeing, and collaboration through emotionally intelligent practices.

  • Develop strategies to build emotionally intelligent teams and enhance organizational culture.

3Course Content

Introduction to Emotional Intelligence (EI)

  • Definition and history of emotional intelligence

  • Key components: self-awareness, self-regulation, motivation, empathy, social skills

  • The role of EI in organizational success

  • EI vs IQ: why both matter in HR

 Self-Awareness and Emotional Regulation

  • Identifying personal emotional triggers and biases

  • Techniques to manage stress and maintain composure

  • Building emotional resilience in high-pressure HR environments

  • Reflective practices for continuous emotional growth

Empathy and Interpersonal Effectiveness

  • Understanding others’ emotions and perspectives

  • Active listening and empathetic communication

  • Managing difficult conversations with employees and leaders

  • Creating an inclusive and compassionate workplace culture

Emotional Intelligence in Leadership and HR Decision-Making

  • Using EI to influence and inspire others

  • Emotional intelligence in coaching, mentoring, and performance reviews

  • Leading with empathy during organizational change or conflict

  • Emotional intelligence in ethical and strategic HR decision-making

Building Emotionally Intelligent Teams

  • Assessing and developing EI in team members

  • Encouraging open communication and trust

  • Managing team dynamics and reducing workplace tension

  • Aligning emotional intelligence with organizational goals

Emotional Intelligence and Employee Engagement

  • The link between EI, motivation, and engagement

  • Emotional drivers of employee satisfaction and retention

  • Integrating EI into HR policies, training, and recognition programs

  • Measuring the impact of emotional intelligence on organizational outcomes

Practical Applications and Case Studies

  • Real-world HR scenarios and role-playing exercises

  • EI assessment tools and feedback techniques

  • Developing an EI action plan for personal and professional growth

  • Case studies of emotionally intelligent organizations

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Emotional Intelligence for HR Professionals (Online / Remote)