The Arab British Fellowship Training Academy offers Office Management and Advanced Executive Secretarial Skills course for anyone who wants to understand more broadly the difference between administrative and executive secretarial functions, and the most important duties and skills that must be learned in the field of learning to manage executive secretarial offices.

Executive secretarial differs significantly from administrative secretarial, and each of the two previous fields has its own field and sector of work, as executive secretarial requires taking over and performing executive tasks directly in terms of managing the business of VIPs and the general manager who relies on the executive secretary to perform most of his daily work and organize his meetings, trips and meetings, and general managers delegate executive secretarial work to those in charge of completing some routine work in order to save time.

Who Should Attend?

• Business owners who wish to develop office management work in senior management.
• Office managers in all companies and institutions.
• Managers of career development departments in all institutions.
• Anyone who wishes to enter the world of office management and secretarial work.
• All workers in the field of secretarial work and administrative office assistants.
• All workers in administrative work development offices within companies and institutions.
• All workers in planning offices and coordination of VIP workers within companies.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• The concept of secretarial work and coordination office management.
• Organizing the management of business administration offices.
• The department and methods of contemporary secretarial work.
• Distinguishing between the concept of administrative secretarial work and executive secretarial work.
• The work and duties of executive secretarial work.
• How to develop and update management methods and rely on electronic management.
• Managing the daily lives of VIPs in the company and senior management.
• How to follow up on the work and programs of the general manager and submit daily reports to him.

• Definition of office management
  • The concept of office management and its importance in the work environment.
  • The role of the executive secretary in supporting leadership.
• Office structure and functions
  • Organizational structure of the office.
  • Defining the basic tasks and responsibilities of the executive secretary.
• Effective communication skills
  • Strategies for developing written and oral communication skills.
  • Active listening techniques and interaction with colleagues.
• The importance of organization at work
  • Strategies for organizing the office and improving efficiency.
  • Planning tools and techniques such as to-do lists.
• Effective time management
  • How to set priorities and manage time effectively.
  • Techniques such as the Pomodoro method and smart scheduling.
• Fundamentals of professional writing
  • Rules for effective and professional writing.
  • How to write reports, memos, and official letters.
• Editing and reviewing techniques
  • Strategies for reviewing texts to ensure quality.
  • Language and grammar checking tools.
• Using office software
  • Learn about programs such as Microsoft Office and Google Workspace
  • How to use technology to improve efficiency.
• Information management
  • Strategies for storing and retrieving information efficiently.
  • Data and report management tools.
• Organizing meetings
  • Steps for organizing effective meetings.
  • How to prepare agendas and take minutes.
• Event Management
  • Strategies for planning and executing corporate events.
  • Dealing with various challenges during events.
• Negotiation Basics
  • Effective and professional negotiation strategies.
  • How to achieve mutually satisfactory results.
• Conflict Resolution
  • Conflict Management and Problem Solving Techniques.
  • The Importance of Understanding and Effective Communication in Conflict Resolution.
• Office Process Automation
  • Definition of automation and how it can impact office management.
  • Automation strategies to improve daily operations.
  • Review of tools such as Zapier and IFTTT to organize business.
  • How to use automation to improve productivity and reduce errors.
• Artificial Intelligence in Office Management
  • Definition of artificial intelligence and its role in improving administrative efficiency.
  • Using artificial intelligence tools in email management and task organization.