Arab British Fellowship Training Academy offers this course for senior managers responsible for creating a sound organizational environment, guiding them toward the right approach for doing so and introducing them to conflict, its causes, its forms, and how best to handle it. The course covers a range of topics including conflict, grievance and disciplinary policies, mediation and its importance in resolving disputes, conflict management and settlement skills, and a practical action plan for doing so, with a focus on managing disputes effectively to improve relationships, teamwork and productivity.

Participants will also learn strategies for resolving both internal and external disputes, identify the sources of conflict, and build their ability to recognise and address crises and conflicts before they escalate. The course further develops participants' influence and their understanding of the foundations of power, alongside the capabilities needed to reduce conflict and bring about a real improvement in relationships.

Objectives of the Dispute Settlement course:

• Understand the causes of conflict arising in organizations and between people.
• Deduce various options for resolving conflicts, ranging from informal and collaborative to formal and adversarial.
• Manage emotions and emotionally influence others in conflicts
• Identify personal conflict-resolution styles to achieve positive conflict outcomes
• Enable participants to develop communication tools such as agreement frames and open-ended questions
• Understand the role of discipline and grievance policies in resolving organizational conflict.
• Learn about the features and skills of mediation as a tool for resolving disputes
• Develop the conflict-management skills needed to resolve disputes.
• Use different power bases and adapt them according to the situation

Target audience for participation in the Dispute Settlement course:

• Managers responsible for creating a positive, productive work environment and, consequently, dealing with conflict.
• All managers who wish to benefit from knowing the causes of conflict and developing skills to manage and resolve disputes effectively.

Conflict

• Defining conflict, its management and resolution, organizational conflict, and conflict between relatives
• Causes of conflict, organizational culture and management programs that bring about change.
• Conflict-management methods and the role of executive managers
• The direct and indirect costs of conflict
• Recognizing the positive aspects of conflict

Grievance and discipline policies

• The range of dispute-resolution models.
• The legal framework, including labor courts
• Using discipline and grievance policies
• Conflict due to poor performance, weak performance or poor attendance.
• Conflict arising from an employee raising a complaint or issue.
• The executive manager and dispute resolution.

Mediation

• The dispute-resolution model
• Defining mediation, its stages, characteristics and skills.
• Practicing mediation skills
• The appropriate and inappropriate time to conduct mediation
• Recognizing the benefits of conducting mediation

Conflict management skills

• Identifying the causes of conflict between colleagues and groups.
• Developing communication and interpersonal-relationship skills to avoid, manage and resolve conflicts.
• Managing conflict in meetings.
• Managing conflict during discussions

Action and communication plan

• The organization's communication strategy and dispute resolution
• Organizational culture, personnel-management policies and dispute resolution
• Establishing mediation within the organization
• Developing further skills

Course delivery format:

• In-house training
• Individual training
• Group training
• Practical training

Note:

• We can deliver this course at the place and time that suits you.
• This course is delivered to a high standard for important individuals. For more information, contact the Arab British Fellowship Training Academy team.