Every building tells two stories. One is what people see — clean lobbies, working lifts, comfortable temperatures. The other is what it costs to keep all of that running invisibly well: the maintenance plan, the asset register, the contractor performance, the energy bill. Advanced Building Operations and Asset Performance Management is built around the second story, the one that determines whether facilities are a controlled cost or a constant drain.

Delivered by Arab British Fellowship Training Academy as part of its Facilities Management Training Courses, the programme moves facilities professionals from reactive firefighting toward strategic, data-driven management — covering building operations, asset lifecycle planning, preventive and predictive maintenance, performance measurement, risk and compliance, energy efficiency, and contractor management. Participants leave with a structured toolkit for running buildings that perform reliably, cost less to maintain, and hold up under scrutiny.

• Shift facilities management from reactive firefighting to strategic, planned operations.
• Manage day-to-day building operations, systems, and space efficiently and reliably.
• Apply asset lifecycle planning to improve reliability and long-term value.
• Build preventive and predictive maintenance programmes that reduce failures and downtime.
• Track facilities performance using meaningful KPIs, dashboards, and digital tools.
• Manage risk, compliance, and business continuity for critical facilities.
• Identify energy efficiency and sustainability opportunities that also cut operating costs.
• Manage contractors and build high-performing facilities teams geared toward continuous improvement.

Target Audience

• Facilities managers and facilities management directors
• Building operations and maintenance managers
• Asset and property managers
• Engineering and technical services managers
• FM supervisors and team leaders
• Health, safety, and compliance professionals in facilities roles
• Professionals seeking advanced facilities management expertise

Module 1: From Reactive to Strategic: Rethinking the Facilities Function

• Principles and scope of modern facilities management
• Aligning FM strategy with organisational objectives
• FM leadership responsibilities and governance

Module 2: Day-to-Day Building Operations That Hold Up Under Pressure

• Operational planning and service delivery
• Managing building systems and critical infrastructure
• Space and workplace operations, efficiency, and service quality

Module 3: Getting More Out of Every Asset

• Fundamentals of facilities asset management
• Asset lifecycle planning, criticality, and condition monitoring
• Improving reliability, availability, and lifecycle value

Module 4: Maintenance That Prevents Problems Instead of Reacting to Them

• Preventive, predictive, and condition-based maintenance strategies
• Maintenance planning, scheduling, and KPIs
• Reducing equipment failures and unplanned downtime

Module 5: Measuring and Digitising Facilities Performance

• Developing meaningful FM performance indicators and SLAs
• Benchmarking and management reporting
• Using CMMS, building management systems, and data-driven monitoring

Module 6: Risk, Compliance and Keeping the Business Running

• Facilities risk identification and regulatory compliance
• Emergency preparedness and incident management
• Business continuity for critical facilities

Module 7: Energy, Sustainability and Cost Control

• Energy management and resource consumption monitoring
• Sustainable facilities practices and waste reduction
• Reducing operating costs through efficiency improvements

Module 8: Contractors, Teams and Continuous Improvement

• Selecting and managing FM contractors and service-level agreements
• Building high-performing facilities teams
• Embedding continuous improvement into facilities operations