A supplier scorecard is only as useful as what happens after someone reads it. Plenty of facilities teams track supplier performance carefully and still end up renewing underperforming contracts, because the vendor management process stops at measurement and never reaches a decision. Vendor Management only creates value when performance data actually changes what an organization buys, from whom, and on what terms.

This course, delivered by Arab British Fellowship Training Academy as part of its facilities management training portfolio, works through that full cycle: strategic sourcing models, supplier evaluation that feeds real decisions, contract administration, and procurement planning that lift both operational efficiency and service quality.

Participants learn how to build effective sourcing models, strengthen supplier performance, implement successful outsourcing strategies, and align every procurement strategy with organizational objectives — building the supplier relationships, cost control, and long-term value that facilities services depend on.

Upon completing this course, participants will be able to:

• Design strategic sourcing plans and an integrated procurement strategy aligned with business objectives.
• Evaluate suppliers using measurable performance indicators and structured monitoring.
• Build an effective Vendor Management framework and apply supplier relationship management best practices.
• Improve supplier performance through reporting that actually drives renewal and renegotiation decisions.
• Implement successful outsourcing strategies while maintaining service quality.
• Negotiate supplier contracts that reduce risk and maximize value.
• Monitor vendor compliance with contractual obligations and service level agreements.
• Improve procurement governance and cost management within facilities operations.

Target Audience

This course is suitable for:

• Facilities Managers
• Procurement Managers
• Purchasing Officers
• Vendor Relationship Managers
• Contract Managers
• Supply Chain Professionals
• Operations Managers
• Maintenance Managers
• Asset Management Professionals
• Project Managers
• Professionals responsible for Vendor Management, sourcing, and supplier contracts within facilities services

Module 1: Measuring Supplier Performance That Actually Drives Decisions

• Supplier qualification methods
• Measuring supplier performance and Key Performance Indicators (KPIs)
• Supplier scorecards and performance improvement planning

Module 2: Vendor Management and Strategic Sourcing Foundations

• Principles of Vendor Management and vendor lifecycle management
• Strategic sourcing concepts and supplier segmentation
• Procurement governance

Module 3: Building a Procurement Strategy

• Developing a strategic procurement strategy
• Market analysis, supplier selection, and category management
• Procurement planning and cost optimization techniques

Module 4: Outsourcing Facilities Services

• Planning successful outsourcing and choosing outsourcing models
• Risk assessment and vendor transition management
• Managing outsourced service providers

Module 5: Contracts, SLAs, and Vendor Relationships

• Contract development and Service Level Agreements (SLAs)
• Vendor communication strategies and relationship management
• Conflict resolution techniques

Module 6: Risk, Compliance, and Continuous Improvement

• Procurement risk identification and regulatory compliance
• Ethical sourcing and business continuity planning
• Vendor audits, procurement analytics, and long-term strategic partnerships