Most facilities teams already collect huge amounts of operational data — work orders, energy readings, service logs — yet few turn it into decisions that improve performance. The Turning Facility Data Into Decisions Training Course by Arab British Fellowship Training Academy, part of our Training Courses In Facilities Management, develops professional capability in Facilities Analytics, helping teams analyse data and act on it rather than just store it.

Within this Management category course, delegates work with dashboards, KPIs, business intelligence and performance measurement techniques, learning to monitor service delivery, optimise resources, and support evidence-based decisions across their facilities operations.

• Apply Facilities Analytics principles to real operational data.
• Build dashboards and visual reporting that support day-to-day decisions.
• Design and use KPIs to measure operational efficiency and service quality.
• Apply business intelligence methods to transform raw data into actionable insight.
• Use performance measurement to identify gaps and drive continuous improvement.
• Support strategic facilities planning through accurate, data-driven reporting.

Target Audience

• Facilities and Asset Managers responsible for performance optimisation.
• Maintenance and Operations Managers tracking service and strategic performance.
• Property and Engineering Managers analysing building management outcomes.
• Business Analysts supporting facilities improvement initiatives.
• Professionals seeking advanced knowledge in Facilities Analytics and data-driven management.

Module 1: Why Most Facility Data Never Becomes a Decision

• Role of data analysis in modern facilities management.
• Types of facility data and information sources.
• Challenges in collecting and managing operational data.

Module 2: From Raw Data to Reliable Information

• Identifying key sources of facilities data.
• Data quality management and accuracy.
• Organising information for effective analysis.

Module 3: Dashboards, Visual Reporting and KPIs

• Developing effective dashboards and visualisation methods.
• Designing KPIs for facilities operations.
• Presenting insights through clear reporting formats.

Module 4: Business Intelligence for Facilities Management

• Introduction to business intelligence concepts.
• Transforming raw data into actionable insight.
• Integrating BI with facilities systems.

Module 5: Measuring Performance and Closing the Gaps

• Performance measurement frameworks.
• Identifying performance gaps through data analysis.
• Developing improvement strategies from analytics results.

Module 6: Building a Data-Driven Facilities Analytics Strategy

• Developing an analytics framework and selecting tools.
• Integrating analytics into daily operations.
• Measuring success and building a culture of continuous improvement.