Two identical buildings, same systems, same budget — yet one runs reliably at a fraction of the cost while the other bleeds money on emergency repairs and service complaints. The difference rarely comes down to the assets themselves; it comes down to how operations are managed day to day.

Arab British Fellowship Training Academy delivers the From Average to High-Performing: Optimising Building Operations Training Course to give participants the operational knowledge and management tools needed to close that gap.

The course covers maintenance strategy, asset reliability, service quality, and the technology that supports modern building operations, before connecting all of it to performance measurement and long-term sustainability — equipping trainees to structure operations, monitor reliability, and deliver consistent service quality across every building function.

By the end of this training course, participants will be able to:

• Develop maintenance strategies that improve asset reliability and reduce downtime.
• Apply structured approaches to managing daily building operations.
• Establish service quality standards across facilities operations.
• Identify opportunities to improve building efficiency and reduce operational costs.
• Apply performance monitoring techniques to track operational outcomes.
• Evaluate technology and systems that support efficient building operations.
• Manage the relationship between operations, maintenance, and service delivery teams.
• Build a proactive approach to sustaining long-term building performance.

Target Group

This course is designed for professionals working in facilities and building management, including:

• Facilities operations managers and building operations supervisors.
• Maintenance managers and engineering team leaders.
• Asset managers responsible for building reliability and performance.
• Service delivery managers within facilities functions.
• Property and estate managers overseeing operational performance.
• Sustainability and energy efficiency professionals within FM teams.

Module 1: What Separates High-Performing Buildings from the Rest

• Core components and common challenges of daily building operations.
• Relationship between operations management and overall FM strategy.
• Key roles and responsibilities within operations teams.
• Scope and objectives of facilities operations management.

Module 2: Maintenance Strategies That Prevent Downtime

• Types of maintenance strategies: preventive, predictive, and reactive.
• Developing maintenance schedules that support operational continuity.
• Managing critical building systems and equipment.
• Recordkeeping and documentation for maintenance activities.

Module 3: Tracking Asset Reliability

• Principles of asset reliability within building operations.
• Conducting condition assessments to identify reliability risks.
• Monitoring asset performance data over time.
• Addressing recurring failures and reliability issues.

Module 4: Setting and Delivering Service Quality Standards

• Defining service quality standards across facilities operations.
• Structuring service level agreements to support consistent delivery.
• Managing service delivery across in-house and outsourced teams.
• Addressing service gaps and quality shortfalls.

Module 5: Finding and Closing Efficiency Gaps

• Identifying inefficiencies within building operations.
• Applying process improvement techniques to daily operations.
• Energy efficiency strategies to reduce operational costs.
• Balancing efficiency improvements with service quality.

Module 6: Technology and Systems That Support Better Decisions

• Role of Computer-Aided Facility Management (CAFM) systems in operations.
• Building Management Systems (BMS) and operational control.
• Integrating maintenance and operations systems for efficiency.
• Emerging technologies shaping the future of building operations.

Module 7: Measuring Performance and Sustaining It Long Term

• Key performance indicators for facilities operations.
• Benchmarking operational performance against industry standards.
• Reporting operational outcomes to management and stakeholders.
• Building resilience and a proactive culture for long-term performance.