Ask any employee what makes an office worth showing up to, and the answer rarely mentions square footage or HVAC specifications — yet those are exactly the elements facilities teams manage to make a workplace feel effortless. Behind every well-run building sits a team balancing maintenance, space planning, vendor coordination, and asset care, all in service of a physical environment that supports productivity and attracts talent.

Delivered by Arab British Fellowship Training Academy, the Workplace Excellence Through Effective Building and Asset Management Training Course gives participants a practical foundation across the full scope of facilities responsibilities — from planning and maintenance to workplace services and asset stewardship.

Trainees build the knowledge and management skills to oversee buildings, coordinate workplace services, and maintain assets in ways that consistently support operational performance and a workplace people want to be in.

By the end of this training course, participants will be able to:

• Coordinate workplace services that support employee productivity and satisfaction.
• Apply effective planning approaches to building operations and space utilization.
• Manage maintenance activities and building assets to ensure reliability and value.
• Understand the core scope and responsibilities of the facilities management function.
• Manage vendor relationships and service delivery within facilities functions.
• Monitor and improve operational performance across facilities operations.
• Apply health, safety, and compliance standards within building management.
• Contribute to a culture of workplace and operational excellence.

Target Group

This course is designed for professionals working in facilities and building management, including:

• Facilities managers and building operations coordinators.
• Workplace services managers and office management professionals.
• Maintenance supervisors and property/estate management professionals.
• Administrative managers responsible for building oversight.
• Health and safety officers within facilities functions.
• Procurement and vendor management staff involved in FM services.

Module 1: Facilities Management and the Employee Experience

• Scope and objectives of the facilities management function.
• How facilities decisions shape the day-to-day employee experience.
• Relationship between facilities management and organizational performance.
• Key stakeholders involved in facilities operations.

Module 2: Workplace Services That Support People

• Overview of soft services: cleaning, security, catering, and reception.
• Designing workplace services that enhance employee experience.
• Adapting services to hybrid and flexible working arrangements.
• Measuring workplace service quality and satisfaction.

Module 3: Facilities and Space Planning

• Principles of effective facilities planning.
• Space planning and utilization strategies.
• Adapting facilities plans to organizational growth and change.
• Budgeting and resource planning for facilities activities.

Module 4: Maintenance and Asset Care Across the Building Lifecycle

• Types of maintenance: preventive, corrective, and reactive.
• Managing building systems, including HVAC, electrical, and plumbing.
• Conducting asset inventories and condition assessments.
• Planning for asset replacement and extending asset lifespan.

Module 5: Managing Vendors and Service Providers

• Structuring contracts and service level agreements with vendors.
• Monitoring contractor and service provider performance.
• Managing procurement processes for facilities services.
• Resolving service delivery issues effectively.

Module 6: Measuring Operational Performance

• Defining performance standards for facilities operations.
• Key performance indicators used to monitor building performance.
• Benchmarking facilities performance against industry norms.
• Reporting facilities performance to management and stakeholders.

Module 7: Health, Safety and Compliance in Building Management

• Ensuring compliance with health and safety regulations.
• Managing risks associated with building operations.
• Preparing for facilities-related inspections and audits.
• Supporting a culture of safety and operational excellence.