Hospitality has one of the highest staff turnover rates of any service industry, and most of it traces back to the same root cause: people who never got a real development path. The Hospitality Workforce Growth & Leadership Training Course, delivered by the Arab British Fellowship Training Academy, tackles that gap directly, equipping hospitality organisations to build structured development, coaching, and leadership pipelines instead of losing good staff to burnout or a better offer elsewhere.

Participants start with the practical mechanics of identifying training needs and designing development plans, then move into coaching, leadership pipelines, and succession planning before finishing with how to measure whether any of it actually worked. The course covers talent management, employee coaching, performance improvement, leadership development, succession planning, workforce capability building, retention strategies, and professional growth frameworks. By combining industry best practices with practical management techniques, participants leave able to build high-performing teams that consistently deliver strong guest experiences while supporting long-term business growth.

Upon completing this course, participants will be able to:

• Identify training needs using workforce assessments and performance evaluations
• Design structured employee learning and development programmes
• Develop effective staff development strategies that support business objectives
• Strengthen coaching, mentoring, and employee performance management skills
• Build future leadership capabilities through succession planning
• Promote continuous learning and professional growth across teams
• Improve employee engagement, motivation, and retention
• Measure the effectiveness and return on investment of training programmes

Target Audience

This course is suitable for:

• Hospitality Managers
• Hotel General Managers
• Human Resources Managers
• Learning and Development Managers
• Training Coordinators
• Department Supervisors
• Team Leaders
• Resort Managers
• Restaurant Managers
• Talent Development Professionals
• Hospitality Operations Managers
• Tourism Organisation Managers
• Employee Engagement Specialists
• Workforce Planning Professionals
• Individuals seeking careers in hospitality management

Module 1: Diagnosing Training Needs and Skills Gaps

• Skills gap identification and performance assessments
• Competency frameworks and setting development priorities

Module 2: Designing Staff Development Programmes

• Designing development plans and career progression pathways
• Employee onboarding, continuous professional development, and building a learning culture

Module 3: Learning and Development Delivery Methods

• Adult learning principles and blended learning methods
• Digital learning platforms and workplace learning techniques

Module 4: Coaching and Leadership Development

• Developing future leaders through coaching and mentoring
• Building leadership competencies and succession planning

Module 5: Performance Management and Feedback

• Performance reviews and employee feedback systems
• Goal setting and performance improvement planning

Module 6: Engagement, Retention, and Measuring Impact

• Motivation strategies, employee recognition, and retention best practices
• Training evaluation models, return on investment (ROI), and continuous improvement strategies