Renovations that run over budget, hotel openings that slip past their launch date, resort developments that lose momentum halfway through — these are the everyday risks of any hospitality project, and they are largely preventable with the right project management discipline. This practical course equips participants to manage hospitality projects from concept to completion, covering hotel development, project planning, budgeting, scheduling, risk management, procurement and stakeholder coordination while keeping quality, time and financial objectives on track.

Throughout the course, participants explore project management techniques designed specifically for hospitality, learning how to oversee renovations, new hotel openings, resort developments and operational improvement initiatives while keeping projects aligned with day-to-day hospitality operations. By combining strategic planning with hands-on implementation, the programme prepares professionals to deliver hospitality projects that strengthen both guest experience and business performance.

Upon successful completion of this course, participants will be able to:

• Plan and manage hotel and tourism projects from initiation through to completion.
• Apply effective project planning methodologies suited to the hospitality industry.
• Build realistic schedules, budgets and resource allocation plans for hospitality projects.
• Identify, assess and manage project risks and operational challenges.
• Coordinate contractors, suppliers, consultants and hospitality teams effectively.
• Understand the key stages of hotel development projects, from design to delivery.
• Keep hospitality operations running smoothly while a project is underway.
• Strengthen communication and stakeholder management across the project lifecycle.
• Ensure hospitality projects meet quality, safety and operational standards.
• Align project outcomes with long-term business objectives.

Target Audience

This course is suitable for:

• Hotel General Managers and Hospitality Project Managers.
• Hotel Owners, Investors and Resort Managers.
• Hospitality Operations, Facilities and Maintenance Managers.
• Property Development and Construction/Engineering Professionals in hospitality.
• Tourism Development Professionals and Hospitality Consultants.
• Entrepreneurs planning hospitality ventures and professionals building a career in hospitality project management.

Module 1: Setting Up for Success — Scope, Feasibility and the Business Case

• Fundamentals of hospitality projects and their lifecycle
• Defining project scope
• Feasibility studies and business case preparation
• Project planning techniques

Module 2: Shaping the Hotel — Development and Design Management

• Stages of hotel development
• Design coordination and site selection
• Hospitality infrastructure planning

Module 3: Money and Time — Budgeting, Scheduling and Resources

• Cost estimation and budget preparation
• Financial monitoring and cost control
• Work breakdown structures and scheduling techniques
• Resource allocation and project monitoring tools

Module 4: Protecting the Project — Risk Management and Quality Assurance

• Risk identification and mitigation strategies
• Quality management systems
• Regulatory compliance

Module 5: Keeping the Doors Open — Operations During Construction

• Maintaining operational continuity
• Managing renovations without disrupting guests
• Guest service considerations
• Cross-department coordination

Module 6: Leading the People — Stakeholders, Teams and Communication

• Stakeholder management
• Team leadership
• Conflict resolution

Module 7: Bringing It Home — Project Closure and Evaluation

• Hospitality industry applications of project management
• Project closure processes
• Post-project evaluation
• Lessons learned and continuous improvement